Casey N Johnson
Hastings,Fl
Summary
I have worked on and off in retail since I was 17 years old, taking breaks due to schooling or staying at home with my children. I have always worked well with customers, providing top of the line customer service to everyone I help. In 2018, I became a medical receptionist for an urgent care facility. It was a rewarding and challenging experience. I love working with people and to be able to help people, was truly rewarding. I left the clinic on very good terms and remain in close contact with them still. I deal well with high stress situations, and always remain professional and courteous. I am talented at working with upset customers and diffusing any situations, to where the customer will be happy and feel heard and helped. I am excellent at multi-tasking, due to past job experiences and the job of motherhood. I am highly dependable, and make sure I am always there when needed. I am very good with numbers and very efficient in cash handling. I enjoy learning new tasks and always look forward to new challenges. I am a fast learner and pick up new skills quickly. Growing up, I helped on a farm with horses and other farm animals. My father owned a reptile business that my sister and I both helped with growing up until we left for college. I have always been comfortable around all types of animals, including with medical emergencies, allowing myself to stay calm and collected and help get done what needed to get done.
Overview
17
17
years of professional experience
Work History
Assistant
Dominos's Pizza
Saint Augustine, FL
05.2022 - 07.2023
- Manage crew and handed out responsibilities to employees. Took food orders and phones calls. Prep and made food orders. Kept store clean and tidy and within health code standards. Took food truck and product deliveries. Organized colors and walk in freezers. Check dates of product and properly disposed of expired product. Handled money and count down tills. Handled any customers disputes.
Delivery Driver
Dominos's Pizza
, FL
07.2020 - 05.2023
- Helped Prep Food. Took phone and customer orders. Deliver food safely and promptly. Cleaned and tidied store. Helped stock coolers and receive stock from truck. Handled money and customer service.
Medical Receptionist
St John's Urgent Family Care (Putnam Family Care)
Palatka, Fl
10.2018 - 01.2020
- Was in charge of greeting all patient's with a friendly disposition.
- Would check patients in, run their insurance and brings patients back to be treated.
- Was in charge of going over all procedure prices with patients before treatment.
- Would check out patients and collect payments.
- Kept the clinic clean and in a tidy fashion.
- Would call patients with any questions or appointment reminders.
- Would answer the phones and answer questions or appropriate calls to specific parties.
- Was in charge of billing companies for services rendered.
- Would perform drug tests required by companies or state.
- Was in charge of medical records for all patients.
- Was in charge of inputting new patient information and updating patient demographics.
- Would be a caring presence to all patients and help with anything I could.
Receptionist
Alta Realty
Saint Augustine, Fl
11.2015 - 07.2016
- Was responsible for answering the phones and taking messages for the realtors/broker who were out and about.
- Would answer questions about listed properties according to what was printed on the mls form and within the legal law for me to answer, due to not being a real estate agent myself.
- Would perform the cleaning of the office and make sure everything ran as smoothly as possible.
Sales Associate
Michael's Arts and Crafts
Saint Augustine, Fl
08.2014 - 11.2015
- Was a customer representative who worked closely with the customers with any help they may need in finding products or advice on how to go about a current project they may have been working on.
- A lot of regular customers would seek me out for help.
- I would greet every customer with a smile and 'How may I help you?'
- Would answer the phones courteously and help customers with any questions they may have had.
- I was also the kids club instructor on Saturday mornings and the birthday parties coordinator.
- I was in charge in assisting cashier duties in times of need and with placing merchandise back where it came from.
- I always would stay late and help my team when needed, and cover shifts of fellow employees when needed.
- I also was relied on to set up holiday floor plans, such as Christmas tree displays and etc.
- Was in charge of keeping the fine arts section properly stocked and all product inventory in said section up to date.
Sales Associate
Ross Stores Inc
Saint Augustine, Fl
02.2010 - 10.2010
- Was hired on as a cashier and sales associate, but was shortly moved onto the stock team for my fast paced and efficient skills at placing merchandise and my ability to multi-task.
- Was a help to the cashier as a back up, if the store became busy.
- Was able to help customers on the sales floor while multi-tasking stocking.
- Would always greet customers and asked if they needed help with anything.
- Would often stay late to make sure the merchandise from the current truck was properly marked and stocked in the right place.
Mail Room Clerk
Flagler College
Saint Augustine, FL
09.2008 - 12.2009
- Company Overview: On-site student job through the college.
- Would help sort mail and place in proper student and professor mail boxes.
- Would help write up the package slips, to alert students they had a package in the mail room.
- Would help professors make copies on the copy machine.
- Would take the out-going mail to local post office at the end of the day.
- On-site student job through the college.
Sales Associate
CVS
Parrish, Fl
11.2006 - 08.2008
- Worked on the cash registry to help get customers in and out efficiently.
- Helped any customers with questions on products and locations of products.
- Helped unload the truck and place merchandise away where it went correctly.
- Helped perform plan-o-grams for new layouts of shelves and merchandise.
- Became a photo lab technician while working there, and helped assist customers in all photo questions and products.
- Would answer the phones courteously and help customers with any questions they may have had.
- Greeted every customer with a smile, and was always available to help anyone in need.
Food Service Worker
Bugg's Bistro
Saint Augustine, FL
09.2007 - 04.2008
- Take food and drink orders from customers, and would properly prepare all such orders in a timely fashion.
- Prepared different station's ingredients.
- Would properly clean all machines, dishes and surfaces to keep a safe environment for food.
- Would help the crew clean up the cafe at night, and make sure everything was properly clean and ready for the next day.
Education
High School Diploma -
Palmetto High School
Palmetto, FL05.2007
Attended two and a half years but did not complete degree - English Major
Flagler College
Saint Augustine, FLSkills
- Exceptional Customer Service
- Good at Multi-tasking
- Fast Learner
- Highly Dependable
- Attention to Detail
- Good at Handling Pressure and Stress
- Adaptive
- Excellent Time Management Skills
- Able to Defuse Unhappy Customers/ Clients
- Excellent People Skills
Timeline
Assistant
Dominos's Pizza
05.2022 - 07.2023
Delivery Driver
Dominos's Pizza
07.2020 - 05.2023
Medical Receptionist
St John's Urgent Family Care (Putnam Family Care)
10.2018 - 01.2020
Receptionist
Alta Realty
11.2015 - 07.2016
Sales Associate
Michael's Arts and Crafts
08.2014 - 11.2015
Sales Associate
Ross Stores Inc
02.2010 - 10.2010
Mail Room Clerk
Flagler College
09.2008 - 12.2009
Food Service Worker
Bugg's Bistro
09.2007 - 04.2008
Sales Associate
CVS
11.2006 - 08.2008
High School Diploma -
Palmetto High School
Attended two and a half years but did not complete degree - English Major
Flagler College