Casey Kyle
Department Of Children Services
Knoxville,TN
5
years of professional experience
Hardworking, dependable, and responsible individual with six years of customer service experience and a graduate from the University of Tennessee, Knoxville in Forensic Anthropology and Sociology. Combines strong interpersonal skills with a detail-oriented and analytical mindset. Experienced in managing diverse interactions, resolving issues efficiently, and maintaining composure in high-pressure situations. Prepared to contribute strong organizational, communication, documentation, and investigative skills.
Work History
Case Manager
2 Months- Currently in training and learning how to properly:
- Conduct child safety assessments and document case findings in compliance with Department of Children Services procedures.
- Develop individualized case plans supporting family reunification, permanency, and child well-being goals.
- Coordinate referrals to community resources, behavioral services, and support programs based on family needs.
- Monitored case progress through home visits, collateral contacts, and ongoing review of service participation.
Front Desk Receptionist
2 Years 11 Months- Answered phone calls, resolving client concerns and inquiries to enhance customer satisfaction.
- Managed appointment scheduling using salon management software.
- Assisted with retail product sales and managed inventory to support store operations.
- Provided unreasonable hospitality to serve customers to the best of my ability.
- Managed front desk operations, scheduling appointments and coordinating client flow.
Key Holder
10 Months- Managed key holder responsibilities, including opening and closing store and setting alarms to ensure security.
- Supervised cash handling procedures and maintained accurate financial records to ensure compliance and accountability.
- Assisted customers with product selection and provided exceptional service.
- Organized inventory, restocked shelves, and upheld merchandising standards to enhance customer shopping experience.
Office Assistant/Dispatcher
3 Months- Coordinated effective communication between campus security and university departments to enhance response times.
- Organized and maintained filing systems for security operation documents to ensure easy access and retrieval.
- Assisted in maintaining accurate security logs and incident reports to support operational integrity.
Front of House Team Member
5 Months- Welcomed guests upon arrival, setting a positive tone for their experience.
- Ensured cleanliness and organization of front of house to create welcoming environment.
- Executed opening and closing procedures to maintain operational efficiency.
- Monitored stock levels and assisted in inventory management to support service continuity.
Education
Bachelor of Arts - Forensic Anthropology & Criminology
- [2022-2023] - Dean's List
- [2023-2024] - Dean's List
- [2024-2025] - Dean's List
- [2025-2026] - Dean's List
- Graduate with Magna Cum Laude
- Member of Lambda Alpha National Anthropology Honors Society
- 3.86 GPA
Skills
Case management
Crisis intervention
Administrative and Organizational skills
Time management
Problem-solving
Customer service and Interpersonal Communication
Multi-line phone systems
Additional Experience
Internship
Loudon County Police Department \ Loudon, TN \ January 2023-August 2025
- Assisted Criminal Investigations Division with case file organization, evidence documentation, and records management.
- Observed interviews and investigative procedures while maintaining strict confidentiality.
- Entered and maintained accurate data in department databases and case management systems
- Participated and assisted in crime scene investigation, observed techniques, and worked alongside other departments and medicolegal death investigators.
- Participated in Loudon County Sheriffs Office Citizen's Academy
Timeline
Case Manager
Department Of Children Services
08.2026 - CurrentRead More
Front Desk Receptionist
Natural Alternatives Salon and Spa
09.2023 - 08.2026Read More
Key Holder
Alumni Hall
11.2022 - 09.2023Read More
Office Assistant/Dispatcher
Lee University Campus Security
08.2022 - 11.2022Read More
Front of House Team Member
PANDA EXPRESS
01.2022 - 06.2022Read More
The University of Tennessee-Knoxville
Bachelor of Arts from Forensic Anthropology & Criminology
Read More