Casey Landry
Coventry
Summary
Seasoned Operations Supervisor with expertise in workflow optimization, team training, and safety oversight. Proven ability to enhance efficiency and ensure compliance with quality standards.
Overview
21
21
years of professional experience
Work History
Operations Supervisor
FedEx
Willington Hill, CT
08.2008 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored team members on operational procedures and best practices.
- Streamlined workflow processes, enhancing efficiency in package sorting and delivery.
- Coordinated cross-functional teams to resolve issues impacting service delivery.
Crew Member
Zlotnick's
Chaplin, CT
09.2008 - 06.2013
- Delivered exceptional customer service by efficiently managing orders and addressing inquiries.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Collaborated with team members to streamline food preparation processes, enhancing overall workflow.
- Trained new crew members on operational procedures and best practices for optimal performance.
- Resolved customer complaints effectively, contributing to improved satisfaction and repeat business.
Assistant Manager
Dunkin' Brands
Andover, CT
11.2005 - 07.2008
- Led daily operations to ensure smooth workflow and optimal team performance.
- Developed training programs for new staff, enhancing onboarding process efficiency.
- Implemented inventory management strategies, reducing waste and improving stock accuracy.
- Analyzed customer feedback to drive service improvements and enhance guest satisfaction.
- Monitored financial performance, identifying cost-saving opportunities through budget management.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
No Degree - Civil Engineering
Uconn
Storrs, CTAssociate of Science - Criminal Justice
Manchester Community College
Manchester, CT05-2012
No Degree - Math Education
Eastern Connecticut State University
Willimantic, CTHigh School Diploma -
The King's School
Bolton, CT06-2006
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Safety oversight
- Employee development
- Warehouse operations
- Workflow optimization
- Management
- Quality assurance
- Coaching and mentoring
Timeline
Crew Member
Zlotnick's
09.2008 - 06.2013
Operations Supervisor
FedEx
08.2008 - Current
Assistant Manager
Dunkin' Brands
11.2005 - 07.2008
No Degree - Civil Engineering
Uconn
Associate of Science - Criminal Justice
Manchester Community College
No Degree - Math Education
Eastern Connecticut State University
High School Diploma -
The King's School