Casey Laska
Dothan
Summary
ABO Certified Optician with 7 years of experience in optical dispensing, patient care, and retail sales. Skilled in prescription interpretation, progressive lens fitting, insurance verification, and patient education. Recognized for delivering exceptional customer service, improving patient satisfaction, and maintaining accurate documentation. Highly organized professional with strong attention to detail and the ability to manage multiple priorities in fast-paced environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Vision Center Manager
Walmart Vision
Dothan, AL
03.2024 - Current
- Assist patients in selecting frames and lens options tailored to prescription and lifestyle needs.
- Educate customers on lens materials, coatings, and progressive lens benefits to enhance visual outcomes and increase sales.
- Accurately measure bridge, eye size, and temple length to ensure proper fit and comfort.
- Interpret prescriptions and dispense eyewear with precision and attention to detail.
- Perform eyeglass adjustments and minor repairs to improve fit and functionality.
- Verify insurance eligibility, obtain pre-authorizations, and process claims efficiently.
- Maintain accurate patient records using electronic health record systems.
- Schedule appointments, confirm visits, and conduct reminder calls to improve patient attendance.
- Complete patient intake documentation, including case histories and insurance information.
- Monitor inventory levels, place supply orders, and verify shipments against invoices.
- Resolve customer concerns professionally, promoting a positive patient experience and long-term satisfaction.
- Trained and supervised staff on optical procedures and customer service best practices.
- Managed daily operations of vision center, ensuring smooth workflow and customer satisfaction.
Optician
Walmart
Dothan, AL
05.2019 - Current
- Provided exceptional customer service to enhance patient satisfaction and loyalty.
- Assisted patients in selecting appropriate eyewear and lenses based on individual needs.
- Performed detailed eye exams to determine proper prescription requirements.
- Maintained accurate inventory of eyewear products and managed stock levels efficiently.
Receiving Clerk
Walmart
Dothan, AL
05.2001 - 03.2019
- Received and inspected incoming shipments for accuracy and quality compliance.
- Organized merchandise in designated storage areas to optimize space and accessibility.
- Coordinated with inventory team to maintain accurate stock levels and minimize discrepancies.
- Assisted in training new employees on receiving procedures and safety protocols.
Education
High School Diploma - undefined
Rehobeth High School
Dothan, AL05.2000
Certification
ABO Certified Optician – American Board of Opticianry (ABO)
Timeline
Vision Center Manager
Walmart Vision
03.2024 - Current
Optician
Walmart
05.2019 - Current
Receiving Clerk
Walmart
05.2001 - 03.2019
High School Diploma - undefined
Rehobeth High School