Flor Ibarra
Channelview,Texas
Summary
Experienced optician with 15 years dedicated to high-quality customer service and client satisfaction. Strong leadership abilities in team management and achieving shared objectives, with a flexible approach to work hours. Bilingual in English and Spanish, improving client engagement and service delivery. Focused on professional development and creating a positive work environment.
Overview
17
17
years of professional experience
Work History
Vision Center Manager
Walmart
09.2021 - Current
- Led daily operations to ensure optimal patient care and service delivery.
- Streamlined inventory management processes, enhancing product availability and reducing waste.
- Trained and mentored staff on best practices in customer service and operational efficiency.
- Implemented strategic initiatives to improve patient satisfaction scores consistently.
- Analyzed performance metrics to identify areas for improvement in service delivery.
- Managed budgeting processes, ensuring alignment with corporate financial objectives while maintaining quality standards.
- Analyzed sales data to identify trends and develop strategies for continuous improvement in store performance.
- Conducted regular performance evaluations for staff members, providing constructive feedback to facilitate professional growth.
- Promoted a positive work culture by fostering open communication and encouraging teamwork among staff members.
- Worked closely with district management to align vision center goals with company-wide objectives and drive continued success in the retail environment.
- Ensured compliance with all regulatory requirements, maintaining accurate records and documentation as necessary.
- Collaborated with cross-functional teams to execute successful promotional events, driving foot traffic and sales growth.
- Maintained a high standard of visual merchandising, creating an inviting environment for customers to explore products.
- Increased overall store performance by optimizing inventory management and merchandise presentation.
- Enhanced customer experience by implementing effective staff training and development programs.
- Recruited hired, and trained new team members, instilling a strong commitment to customer satisfaction from day one.
- Led team to consistently achieve sales targets through strategic planning and motivational coaching techniques.
- Managed budgetary constraints effectively, controlling costs while maximizing revenue opportunities within the vision center.
- Oversaw daily operations of the store including opening/closing procedures, cash handling policies, and inventory management.
- Delivered exceptional customer service by addressing concerns promptly and providing tailored solutions to meet individual needs.
- Coordinated scheduling for employees, ensuring optimal staffing levels during peak hours without sacrificing service quality.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Explained prescriptions, optical terminology and products to customers.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Optician
Walmart Vision Center
07.2010 - 09.2021
- I am responsible for verifying that finished lenses are ground to specifications. I prepare work orders. I accurately obtain precise measurements of the clients’ Bridge of Eye Size, Temple Length, Vertex and Pupillary Distance, and Optical Centers of the Eyes using different corresponding devices. I continuously and efficiently heat, shape, and bend both plastic and metal frames to adjust eyeglasses to fit each of the clients’ measurements using my hands and pliers. I provide assistance to clients aiding with the selection of frames according to style, color, and pricing. I also ensure that frames are coordinated with facial and eye measurements, and optical prescriptions. I am responsible for maintaining, filing, and organizing customer prescriptions, work orders, and payment records. I sell company products as well as other recommended products to suite each individual client and their specific needs. I educate clients of the wear and care of such products. I am responsible of supervising the training of all newly hired Opticians. I answer and handle the Vision Center phone calls, and I arrange and maintain the displays of the optical merchandise. I am proficient in both English and Spanish. I provide verbal and written translation for Spanish speaking clients to better their understanding of the many different products and services provided by our Vision Center.
Cashier
Sol Supermarket and Taqueria
02.2009 - 11.2010
- I was in charge of handling cash money, credit and debit cards, vouchers, automatic debits, and personal checks as forms of payment. I exchanged cash money and credit due to customers, and issued receipts and refunds accordingly per company policy. I was in charge of counting money drawers. I provided assistance and information to customers as needed by each individual making sure they were completely satisfied. I would resolve customer complaints ensuring the customer was content. I processed merchandise returns and exchanges with vendors and customers. I bagged and packaged customer purchases as needed. I provided a friendly and inviting greeting to customers as they entered the establishment.
Education
Medical Office Specialist - undefined
School of Business
06-2010
High School - undefined
North Shore Senior High School
06-2008
Skills
- Availability and dependability
- Flexibility in work hours
- Bilingual communication in English and Spanish
- Interpersonal skills and effective communication
- Leadership capabilities in team settings
- Attention to detail in verbal interactions
- Self-motivated conflict resolution expert
- Organizational proficiency with reliability traits
Timeline
Vision Center Manager
Walmart
09.2021 - Current
Optician
Walmart Vision Center
07.2010 - 09.2021
Cashier
Sol Supermarket and Taqueria
02.2009 - 11.2010
Medical Office Specialist - undefined
School of Business
High School - undefined
North Shore Senior High School