Casey Lingao
STATE_US
Summary
Accomplished professional with years of experience in the healthcare industry, seeking an opportunity to expand my career in the next level.
Administrative professional with proven ability to streamline office functions and support executive teams. Proficient in managing schedules, coordinating meetings, and handling correspondence. Dependable team player with focus on achieving results and adapting to changing needs.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Coordinator III
Kaiser Permanente
05.2022 - Current
- Assists with information dissemination by: drafting presentations, handouts, reports/spreadsheets, graphics, status reports, resource management reports, and other deliverables based on a working knowledge of business practices/process, with minimal direction from senior colleagues; writing detailed correspondence (e.g., letters, reports, confidential documents) to staff and managers, labeling, sorting, and maintaining the integrity of department files.
- Meets deadlines by using current subject-matter knowledge to finish job assignments; adheres to rules and regulations; and uses information and resources to assist projects or initiatives with little direction or funding. Works with others to resolve business challenges; conveys information and progress; and escalates problems or risks as necessary. encourages meeting deadlines, expectations, and priorities. finds chances for improvement and speaks up about them.
- Shares resources, knowledge, and information with members and coworkers in an effort to build productive partnerships. seeks out, responds to, and listens to performance comments. Pursues self-improvement; evaluates strengths and shortcomings in light of career objectives and takes the necessary steps to capitalize on or enhance them. shows flexibility in how they approach their task and adjusts to and learns from change, obstacles, and criticism. evaluates and attends to others' needs in order to achieve a corporate goal.
- Maintains the work flow of the department by: assisting in the resolution of non-routine and routine requests and issues from department managers on an ad-hoc basis; identifying problems or questions to propose resolution, with instruction; operating standard office equipment (e.g., email, fax, xerox), with limited guidance; maintaining inventory control and stocking department office supplies, equipment, and employee work environment resources (e.g., space assignment, computer) in alignment with typical budgetary policies and escalating inventory issues; receiving, screening, and referring standard incoming and outgoing emails, calls, and visits to the appropriate staff member; inputting and editing routine and non-routine time cards; and learning about new staffing onboarding activities and assisting in execution, when necessary.
- Data maintenance and management by: leveraging working knowledge of department data and documentation retention policies; inputting, compiling, organizing, validating, tracking, and maintaining data integrity, and performing standard data analyses, with some guidance from senior colleagues; and formatting straightforward graphs, spreadsheets, and reports.
Lead Discharge Planner
Providence - Out of Network UM Department
05.2022 - 02.2023
- Assisting the case managers to identify the discharge needs of the patient and family.
- Help facilitate a smooth and safe transition from the hospital.
- Documents all discharge planning efforts in the patient's medical record in a timely manner.
- Verifying Census every morning with regards to in house status and a review requested.
- Maintains ongoing communication with the multidisciplinary team and follows all regulatory requirements and ministry polices regarding care coordination/discharge planning.
- Assigned task/duties to care coordinators
- Participates in orientation, instruction/training of new personnel.
- Functions as liaison between care managers, patients, physicians, and other healthcare providers.
Care Coordinator/Discharge Planner
Northridge Hospital Medical Center
01.2021 - 05.2022
- Accurately arranges services for assigned patient population including Home Health, Durable Medical Equipment, ambulance, skilled nursing facility and others to assure appropriate continuing care services are in place for patient transitions.
- Implement processes efficiently and effectively assist with coordination of movement through the continuum of care to ensure timely discharge.
- Prepare and fax referral packets for transfers to Skilled Nursing Facility, Home Health Care Agencies, Home Infusion, Long-term acute facilities, Hospices, and Durable Medical Equipment companies.
- Contact insurance companies/medical groups to acquire authorization for post-acute provider services.
- Interprets and communicates payor requirements to Case Manager, Social Worker, patient, physician.
- Arrange medical transportation where required including receiving insurance or medical group authorization.
- Use discharge planning knowledge and skills to coordinate and implement the discharge plan developed by the RN Case Manager and/or Clinical Social Worker.
- Communicate and document accurate clinical and financial information in both verbal and written forms to assist the Case Manager and or Social Worker in appropriate assessment, planning, implementation, and evaluation of the patients continuing care needs.
Skilled Nursing Care Coordinator/Placement Coordinator
Regal Medical Group
09.2019 - 01.2021
- Managing skilled nursing admissions and discharge planning in accurate timely manner.
- Provides support to Case Managers/Physicians and acquiring required patient information and records.
- Confirms all new admissions from skilled nursing facilities.
- Generates authorizations and scheduling all medically necessities needed at point of discharge.
- Review case statuses to ensure proper documentation and case closure.
- Assisting Management with non-clinical functions.
- Summarizing all new overnight cases.
- Check eligibility and benefits for all admissions.
- Sends facilities documentation for personal care Physicians for each patient.
- Prepares appropriate denial letters and reinstatement letters.
- Maintaining confidentiality of all patients and medical/clinical information.
- Review each case and place to facilities accordingly.
- Making phone calls to multiple facilities to find placement.
- Accurately log and report daily census to management.
HR/Administration/ Recruiter/ Marketing Manager/ Staffing Coordinator
Nurses Internet Staffing Services, Inc.
02.2015 - 08.2019
- Screen all new hires and handle all onboarding process.
- Perform exit interviews and processes change of employee status.
- Obtained new Hospital contracts.
- Developed targeted outreach recruiting programs to recruit more nurses.
- Updated 100+ employee records and remind nurses of any expiring credentials.
- Hire traveling nurses for the appropriate contracts.
- Purchased and maintain office inventory while adhering to budget practices.
- Data base management and calendar management.
- Accurate data entry
- Types documents such as correspondence, memos, drafts, emails, and weekly report for company C.E.O.
- Handles unemployment, disability claims and workers comp.
- Prepare documents for audits and certifications renewal.
- Personnel liaison between our Nurses and Hospitals
- Screen all new hires and handle all onboarding process.
- Make offers and conducts orientation for new employees.
- Staff nurses to different hospital throughout the day.
- Call hospitals throughout the day for their needs and find the right candidate nurses.
- Call nurses for their availability and schedules them in advance to hospitals.
- Hire traveling nurses for the appropriate contracts.
- Keep track of time sheets, Input invoices and shifts for accounting.
- Implement company policies to ensure all practices are in compliance with labor and employment regulations.
- Manage daily business operations and work on special projects.
- Purchased and maintain office inventory while adhering to budget practices.
Education
Associate of Science - Psychology Major, Child Development Minor
CALIFORNIA STATE UNIVERSITY: LOS ANGELES
Los Angeles, California01-2011
Pharmacy Technician
BOSTONREED COLLEGE
Valley Glen, California01-2010
Degree of Associates in Arts - Child Development
LOS ANGELES VALLEY COLLEGE
Valley Glen, California07-2009
Degree of Associates in Business Management - undefined
LOS ANGELES VALLEY COLLEGE
Valley Glen, California07-2009
Occupational Certification - Associate Teacher, Preschool
LOS ANGELES VALLEY COLLEGE
Valley Glen, California07-2009
Skills
- Versed in: Microsoft Windows, Excel, Publisher, Words/Office Processor, Outlook, Internet and email, Photoshop, Knowledge of PC and MAC, Typing Skills of 60 wpm
Certification
- Certified Pharmacy Tech, BostonReed College - 2010
QUALIFICATIONS
- Outstanding research and information management capabilities.
- Proven ability to work collaboratively with diverse groups and establish on going relationships.
- Capable of quick understanding on how systems are used in order to provide efficient support.
- Strong leadership, teaching, strategy development, and writing capabilities.
Languages
Tagalog
Timeline
Administrative Coordinator III
Kaiser Permanente
05.2022 - Current
Lead Discharge Planner
Providence - Out of Network UM Department
05.2022 - 02.2023
Care Coordinator/Discharge Planner
Northridge Hospital Medical Center
01.2021 - 05.2022
Skilled Nursing Care Coordinator/Placement Coordinator
Regal Medical Group
09.2019 - 01.2021
HR/Administration/ Recruiter/ Marketing Manager/ Staffing Coordinator
Nurses Internet Staffing Services, Inc.
02.2015 - 08.2019
Pharmacy Technician
BOSTONREED COLLEGE
Degree of Associates in Arts - Child Development
LOS ANGELES VALLEY COLLEGE
Degree of Associates in Business Management - undefined
LOS ANGELES VALLEY COLLEGE
Occupational Certification - Associate Teacher, Preschool
LOS ANGELES VALLEY COLLEGE
Associate of Science - Psychology Major, Child Development Minor
CALIFORNIA STATE UNIVERSITY: LOS ANGELES