Casey Monforti
Holiday
Summary
Reliable General Merchandise Associate known for high productivity and efficient task completion. Possess specialized skills in inventory management, customer service, and visual merchandising. Excel at communication, teamwork, and adaptability, ensuring seamless operations and positive shopping experiences.
Overview
10
10
years of professional experience
2020
2020
years of post-secondary education
Work History
General Merchandise Associate
Harley Davidson Motor
Holiday
06.2024 - 01.2026
- Stocked shelves with merchandise according to company guidelines.
- Assisted customers in locating products and answering inquiries.
- Maintained cleanliness and organization of sales floor and stockroom.
- Ordered new merchandise
- Created new floor plans for every month
- Counted money tills every open and close
- Sized guests helmets/ boots / and gloves
- Trained all new associates
- Created inventory lists for employees to go over every month
- Set up promotional displays to enhance product visibility and appeal.
- Followed safety protocols while handling merchandise and equipment.
- Transported merchandise from stockroom to sales floor and followed planograms to accurately replenish items.
- Organized back room storage areas to ensure efficient access to inventory when needed.
- Provided excellent customer service by greeting shoppers upon arrival and engaging them throughout their shopping experience.
- Performed price checks for customers when requested.
- Processed customer transactions at the cash register accurately and efficiently.
- Assisted customers with product selection, purchase decisions and inquiries.
- Assisted with training new employees on merchandising techniques and operational processes.
- Updated pricing information using computer software programs as directed by management.
- Inspected, stocked and rotated merchandise on shelves according to company policy.
- Completed daily tasks such as cleaning floors, counters, walls, windows, mirrors.
- Educated customers on new products or promotions available in the store.
- Participated in inventory counts to ensure accurate stock levels.
- Collaborated with team members to achieve store goals and maintain service standards.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Stamped price tags on merchandise, referring to official price lists.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Read orders to verify attributes and quantities of merchandise.
- Tracked outgoing orders to provide shipping status to customers.
Bank Teller
Regions Bank
Palm Harbor
02.2023 - 11.2023
- Processed customer transactions efficiently at the front counter.
- Assisted customers with account inquiries and banking services.
- Maintained accurate cash drawer balances throughout the shift.
- Collaborated with team members to ensure smooth daily operations.
- Utilized banking software to record transactions accurately.
- Ensured compliance with bank policies and procedures consistently.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Explained bank services, financial products and applicable fees to customers.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Entered transactions into computer and issued customer receipts.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Provided assistance to other tellers during peak business hours as needed.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Reconciled cash and checks against computer records at end of shift.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Researched customer inquires regarding their accounts using internal banking systems.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Took on additional shifts during busy periods to minimize staffing shortages.
- Prepared reports on transaction activity for management review.
- Maintained accurate records of all financial transactions.
- Built and maintained client relationships through quality, personalized interactions.
- Maintained confidentiality of bank records and client information.
- Delivered exceptional service to customers in person or over telephone.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Directed specific questions to appropriate branch personnel.
- Identified transaction errors when debits and credits did not balance.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
Staff Member
Publix
Pinellas Park
09.2015 - 01.2023
- Assisted customers with product inquiries and service requests.
- Maintained a clean and organized work environment for safety and efficiency.
- Collaborated with team members to ensure smooth daily operations.
- Handled cash transactions accurately and efficiently at the register.
- Engaged with customers to enhance their shopping experience and satisfaction.
- Followed company policies for health, safety, and hygiene practices diligently.
- Completed regular and thorough cleaning of equipment, floors, and furniture.
- Collaborated with staff teams to achieve work goals and adhere to deadlines.
- Built and maintained working relationships with peers and upper management.
- Met incoming customers pleasantly and offered support and service.
- Processed payments, issued receipts and provided change.
- Participated in team meetings, presentations and special events.
- Trained newly hired employees regarding company policies and operations.
- Responded to customer queries and complaints to promote overall satisfaction.
- Resolved conflicts between staff members in a timely manner while maintaining professionalism.
- Provided feedback to team members on their job performance during one-on-one meetings.
- Collaborated with other departments to ensure efficient workflow processes.
- Answered phone calls and routed correspondence to appropriate staff members.
- Coordinated employee schedules and maintained accurate timekeeping records.
- Ensured that employees followed established safety protocols at all times.
- Assisted with the development and implementation of staff policies and procedures.
- Operated and performed preventative maintenance on company equipment.
- Managed customer transactions and balanced cash registers after shifts.
- Maintained detailed records of all customer interactions.
- Participated in the planning of special events and promotions for the organization.
- Provided support to management in areas such as recruitment, training, performance reviews, and disciplinary actions.
- Performed basic bookkeeping tasks, including invoice processing and expense tracking.
- Managed calendars for senior staff, scheduling appointments and meetings.
- Maintained inventory levels of office supplies, placing orders when necessary.
- Managed front desk operations, greeting visitors and directing them to appropriate departments.
- Conducted data entry tasks with high attention to detail and accuracy.
- Answered telephones, directed calls, and took messages.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Delivered messages and ran errands.
- Trained staff members to perform work activities and use computer applications.
- Monitored and directed work of lower-level clerks.
Sales Associate
Ross Dress for Less
Trinity
09.2020 - 02.2021
- Assisted customers with product selection and inquiries in a retail environment.
- Organized merchandise displays to enhance product visibility and customer engagement.
- Processed transactions efficiently at the cash register to ensure smooth checkout experiences.
- Maintained cleanliness and organization of sales floor to create a welcoming atmosphere.
- Learned store policies and procedures to assist in daily operations effectively.
- Engaged with customers to gather feedback and improve service quality continually.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed transactions using a point-of-sale system.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Conducted inventories on a regular basis to track stock levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Bagged or packaged purchases and wrapped gifts.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Pinellas Gulf Coast Academy
Pinellas Park, FloridaSkills
- Budgeting and financial skills
- Product promotion
- Workplace safety
- Store maintenance
- Merchandising techniques
- Product display creation
- Stock replenishment
- Loss prevention strategies
- Customer engagement
- Goal-oriented mindset
- Cash handling proficiency
- POS system operation
- Excellent communication
- Maintain records
- Product merchandising
- Order filling
- Recordkeeping and documentation
- Team coordination
- Professional demeanor
- Calculate prices
- Work area maintenance
- Problem-solving
- Adaptive team player
- Quality control
- Cleaning procedures
- Workload priorities
- Self motivation
- Retail merchandising
- Safety methods
- Motivated team player
- Customer relationships
- Material handling equipment
- Order tracking
- Inventory management
- Boxing and labeling
- Heavy lifting
- Cleaning and sanitizing
- Active listening
- Rotate stock
- Speed and efficiency
- Problem-solving aptitude
- Sales support
- Organization and categorization
- Inventory recordkeeping
- Adaptability and flexibility
- Inspect merchandise
- Merchandising and display
- Interdepartmental communication
- Order documentation
- Loading and unloading
- Professionalism
- Relationship building
- Goal setting
- Performance improvement
- Pricing strategies
Timeline
General Merchandise Associate
Harley Davidson Motor
06.2024 - 01.2026
Bank Teller
Regions Bank
02.2023 - 11.2023
Sales Associate
Ross Dress for Less
09.2020 - 02.2021
Staff Member
Publix
09.2015 - 01.2023
Pinellas Gulf Coast Academy