CASEY MADRIGAL

-Provide onsite support and phone support to field service organization problems and product issues related to software, firmware, networking, and their clinical applications

-Perform installations and repairs on SPECT/CT medical imaging cameras

-Manage territory and communicate directly with client base by providing onsite and phone support

• Service and maintain x-ray C-arm systems using troubleshooting, electro-mechanical, wiring diagram, and network skills
• Perform preventative maintenance on C-arm systems
• Manage territory to include managing service calls and maintaining good rapport with clientele

• Performed field service maintenance on infection control equipment in hospitals and surgical centers
• Equipment includes autoclave sterilizers, surgical instrument washers, water treatment systems
• Managed own territory and maintained good rapport with clients at multiple healthcare facilities
• Diagnosed and repaired electrical and mechanical issues according to industry standards
• Handled telephone support calls to determine issues and provide solutions
• Disassembled and reassembled hydraulic, pneumatic and mechanical equipment for inspection
• Reviewed blueprints and manuals to repair and restore optimal functionality

• Performed maintenance on aircraft electrical systems by Inspecting, diagnosing, troubleshooting, and repairing of all electrical systems, subsystems, components, and associated test equipment
• Incorporated electrical skills such as soldering, wire repair, and use of wiring diagrams and mechanical schematics to successfully repair discrepancies
• Increased aircraft mission-readiness by obtaining the Collateral Duty Inspector qualification, gaining the responsibility of being an expert electrician, training junior maintainers and, inspecting work performed by all aircraft electricians within unit
• Ensured compliance with technical publications and directives
• Committed to unit readiness by managing daily workload, delegating maintenance activities, training maintainers, and ensuring aircraft readiness both on and off deployment
• Provided leadership to the electrician shop as a non-commissioned officer and a collateral duty inspector
• Disseminated information of aircraft and maintenance work statuses to maintenance control during daily maintenance meeting to contribute to a streamlined and efficient work shift