Casey Maloney
Fredericksburg,TX
Summary
Proven Front of House Manager at Bluewater Grill, adept in staff management and POS system operations. Excelled in elevating customer service delivery, achieving significant guest satisfaction. Skilled in fostering a positive team environment and streamlining service prioritization, reflecting in enhanced performance and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front of House Manager
Bluewater Grill
08.2023 - Current
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Resolved guests complaints while maintaining positive customer environment.
- Performed cash handling activities and secured nightly bank deposits.
Server
Pour House
01.2022 - 05.2023
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor Of Business Administration - Management
California State University, Chico
Chico, CA05.2023
Skills
- Training and coaching
- POS system operations
- Service prioritization
- Customer service delivery
- Staff management
- Performance evaluation
Certification
Commercial Pilot certificate
Advanced Ground Instructor Certificate
Timeline
Front of House Manager
Bluewater Grill
08.2023 - Current
Server
Pour House
01.2022 - 05.2023
Bachelor Of Business Administration - Management
California State University, Chico