Summary
Skills
Overview
Work History
Education
Timeline
OfficeManager
Casey Martin

Casey Martin

Nashville,TN

Summary

Detail-oriented, results-driven Loan Processor with extensive experience managing complex loan files from origination through closing. Adept at coordinating across cross-functional teams, including lenders, title companies, & attorneys-to ensure seamless closings & regulatory compliance. Proven ability to streamline processes, mitigate risk, & deliver superior client service in high-volume environments. Brings added value with deep real estate transaction experience & a strong foundation in operational management.

Skills

  • Residential & Commercial Loan Processing
  • Compliance & Regulatory Adherence (NMLS, TRID, RESPA)
  • Document Preparation & Quality Control
  • Cross-Functional Team Coordination
  • Client & Stakeholder Communication
  • Pipeline & Workflow Management
  • CRM & Loan Processing Systems (Encompass, DocuSign, Skyslope, MLS)
  • Google Workspace & Microsoft Office Suite
  • Process Improvement & Efficiency Optimization

Overview

8
8
years of professional experience

Work History

Loan Processor/Operations Manager

Motto Mortgage First Down
Nashville, US
05.2023 - Current
  • Processed full-cycle residential mortgage files, ensuring compliance with regulatory requirements and lender guidelines
  • Collaborated with clients, real estate agents, lenders, title companies, and attorneys to expedite loan closings
  • Developed and implemented onboarding and training programs for new hires, improving operational efficiency and reducing onboarding time by 30%
  • Managed payroll, prepared NMLS call reports, and oversaw operational compliance to maintain seamless back-office support
  • Proactively identified bottlenecks in the loan pipeline and introduced process improvements that enhanced closing timelines.

Real Estate Agent

Compass RE
Nashville, US
04.2023 - 12.2024
  • Represented buyers and sellers in residential transactions, negotiating contracts and guiding clients through closing
  • Generated leads via cold calling, networking, and client referrals, maintaining an active and growing pipeline
  • Kept abreast of local market trends to provide clients with data-driven insights and informed decision-making.

Listing Manager & Real Estate Agent

The Anderson Group Real Estate Services
Nashville, US
09.2018 - 04.2023
  • Managed the full listing lifecycle for over 400 transactions, coordinating title, escrow, appraisals, and compliance tasks
  • Closed 60 transactions totaling $32M in sales volume; consistently ranked among top-performing agents
  • Streamlined transaction and CRM systems, significantly improving accuracy and reducing administrative errors
  • Developed team-wide processes for TAR compliance, commission disbursement, and documentation tracking
  • Led initiatives to enhance team culture and operational performance, resulting in higher employee satisfaction and client retention

Real Estate Agent & Inside Sales Representative

The Mark Hite Team - Keller Williams
Chattanooga, US
02.2017 - 09.2018
  • Spearheaded lead-generation campaigns and nurtured client relationships to drive revenue growth
  • Provided strategic market advice to buyers and sellers to optimize transaction outcomes.

Education

Bachelor of Arts - Communications

University of Tennessee

Timeline

Loan Processor/Operations Manager

Motto Mortgage First Down
05.2023 - Current

Real Estate Agent

Compass RE
04.2023 - 12.2024

Listing Manager & Real Estate Agent

The Anderson Group Real Estate Services
09.2018 - 04.2023

Real Estate Agent & Inside Sales Representative

The Mark Hite Team - Keller Williams
02.2017 - 09.2018

Bachelor of Arts - Communications

University of Tennessee

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Casey Martin