Allyson Green
Charlestown,WV
Summary
Versatile loan processing professional specializing in customer service and bank standards. Excellent communicator and decision maker with a strong eye for detail and a proactive nature.
Overview
14
14
years of professional experience
Work History
Mortgage Loan Processor/Office Manager
Best Deal Mortgage LLC.
04.2007 - 04.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Set up and completed loan submission packages.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Enhanced client satisfaction by providing timely updates on their mortgage loan status and addressing concerns promptly.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Mortgage Loan Processor
Diversified Mortgage Group LLC.
04.2005 - 03.2007
Mortgage Loan Processor
Spectrum Mortgage
12.1994 - 04.2004
Education
Bachelor of Science - Business Management
Saint Leo University
Saint Leo, FL05.1986
Skills
- Interviewing
- Application preparation
- Residential mortgage lending regulations
- Industry Networking
- Document Review
- Legal Compliance
- Underwriting knowledge
- Financial document review
- Appraisals
- Appraisal review
- Loan origination software
- Created reports
- Desktop Underwriter
- Mortgage Loan Processing
- Microsoft Office
- Credit Applications
- Application Review
- Credit Reporting Software
- Credit Verification
Timeline
Mortgage Loan Processor/Office Manager
Best Deal Mortgage LLC.
04.2007 - 04.2009
Mortgage Loan Processor
Diversified Mortgage Group LLC.
04.2005 - 03.2007
Mortgage Loan Processor
Spectrum Mortgage
12.1994 - 04.2004
Bachelor of Science - Business Management
Saint Leo University
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