Casey Moore
Porter,TX
Summary
Dynamic leader with a proven track record at United Water Restoration Group, enhancing operations and customer satisfaction. Expert in operations management and relationship building, I've significantly increased team productivity through strategic hiring and staff development. Skilled in financial planning and client relationship management, I excel in fostering teamwork and driving business growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Owner/Operator
United Water Restoration Group
06.2024 - 11.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Implemented improvements in daily workflows.
Gym Director
Rowland Ballard
08.2017 - 06.2024
- Ensured smooth daily operations by overseeing front desk responsibilities including member check-ins, billing inquiries, and general customer service.
- Adhered to all local regulations regarding health codes as well as followed best practices in terms of safety procedures implementation throughout the entire facility.
- Focused on building a strong company culture that fostered teamwork, collaboration, motivation among employees in their daily responsibilities.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Assisted in recruiting, hiring and training of team members.
- Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
Education
Bachelor Of Science - Kinesiology
A&M Corpus Christi
Corpus Christi, TX12.2017
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Staffing
- Payroll processing
- Relationship management
- Financial analysis
- Financial planning
- Client relationship management
- Recruiting and hiring
Certification
IICRC
Timeline
Owner/Operator
United Water Restoration Group
06.2024 - 11.2024
Gym Director
Rowland Ballard
08.2017 - 06.2024
IICRC
Bachelor Of Science - Kinesiology
A&M Corpus Christi
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