Casey Morgan
Grand Rapids
Summary
Dynamic sales professional with a proven track record at Le-vel Brands, adept in customer relationship building and sales strategy development. Excelled in enhancing client satisfaction and expanding customer bases, consistently achieving top performer status. Skilled in interpersonal communication and strategic planning, successfully increased sales revenue and fostered trust-based relationships, driving significant business growth.
Overview
16
16
years of professional experience
Work History
Sales Rep
Le-vel Brands
05.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Boosted team morale and productivity by leading weekly sales strategy meetings.
- Identified and tapped into new markets, significantly expanding customer base.
Sales Rep
ItWorks Global
05.2015 - 05.2024
Retail Sales Associate
Express
05.2014 - 09.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Marketing/Sales Rep
Home I.V. Specialists
01.2009 - 09.2014
Education
High School Diploma -
Jonesboro High School
Jonesboro, AR05.2009
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Relationship building
- Product and service knowledge
- Sales closing
- Sales strategy development
- Customer retention
- Objection handling
- Relationship selling
- Strategic planning
- Account management
- Business development
- Lead generation
- Account development
- Social media marketing
- Field sales
- Post-sales support
- Prospecting and telemarketing
- Customer retention abilities
- Team leadership
- Product knowledge
- Attention to detail
Timeline
Sales Rep
Le-vel Brands
05.2024 - Current
Sales Rep
ItWorks Global
05.2015 - 05.2024
Retail Sales Associate
Express
05.2014 - 09.2015
Marketing/Sales Rep
Home I.V. Specialists
01.2009 - 09.2014
High School Diploma -
Jonesboro High School
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