Casey Nguyen
Greenwood,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Sales Associate
Southern Bliss Boutique
08.2016 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Customer Service Representative
Teletech
02.2015 - 08.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Data Entry Operator
Carolina Pride
01.2014 - 02.2015
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
Education
Associate of Arts - Human Services
Piedmont Technical College
Greenwood, SC06.2024
Skills
- Multitasking Strengths
- Excellent People Skills
- Market Research
- Sales Training
Timeline
Sales Associate
Southern Bliss Boutique
08.2016 - Current
Customer Service Representative
Teletech
02.2015 - 08.2016
Data Entry Operator
Carolina Pride
01.2014 - 02.2015
Associate of Arts - Human Services
Piedmont Technical College
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