Casey Nicholas

Educated staff on evidence-based practices to enhance clinical care quality.

• Managed relationships with key accounts, including SNFs, ALFs, hospitals, and physician offices.
• Coordinated hospice sign-on visits and streamlined admissions processes.
• Maintained communication with referral sources regarding admissions, discharges, and treatment changes.
• Drafted educational brochures and newsletters for patient and staff engagement.
• Verified patients' insurance and payment methods during admissions.
• Explained policies, procedures, and services clearly to patients.
• Collaborated with healthcare teams to ensure high-quality patient care.

• Oversaw team of 40+ hospice clinicians to ensure quality patient care delivery.
• Supervised clinical staff in execution of care services and adherence to policies.
• Conducted weekly interdisciplinary meetings to enhance collaboration and care strategies.
• Attended quarterly account meetings with business development teams to align objectives.
• Developed and maintained clinical policies to meet regulatory healthcare standards.
• Evaluated effectiveness of care plans through regular reviews and interventions.
• Managed clinical operations, ensuring compliance with federal and state regulations.
• Coordinated nurse education programs and performance improvement initiatives, enhancing patient safety.

Facilitated collaboration among hospice clinical team, patients, families, and providers.

• Administered direct nursing care including wound dressing changes, IV therapy, and medication education.
• Monitored treatment plans to evaluate effectiveness of interventions.
• Communicated patient care needs and progress to family members regularly.
• Delivered clear information about care and medications to patients and caregivers.
• Maintained precise documentation of patient progress in electronic health record.
• Utilized Resource and Patient Management System (RPMS) alongside Electronic Health Record (EHR).
• Assessed physical, mental, and psychosocial health to develop tailored care plans.

Administered oral, IV, and intra-muscular medications while monitoring patient reactions.

• Provided comprehensive care to patients experiencing mental health challenges.
• Assessed patient conditions and updated supervising physicians on observations and concerns.
• Maintained accurate documentation of patient care services per agency policies.
• Monitored diet, physical activity, and behaviors to adjust treatment plans effectively.
• Advised family members on optimal courses of action for healthcare needs.
• Collaborated with physicians to coordinate post-treatment home care and reduce hospitalization risks.