Casey O'Brien
Saint Bonifacius,Minnesota
Summary
Professional hospitality expert with proven track record in leading and managing team operations. Known for exceptional interpersonal skills, adaptability, and fostering collaborative environment. Strong emphasis on customer satisfaction, conflict resolution, and operational efficiency. Consistently delivers high-quality service and results in dynamic and fast-paced settings.
Overview
4
4
years of professional experience
Work History
Server Shift Leader
Buddy Boy Fine Barbeque
05.2024 - 08.2024
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server Assistant
The Noble Lion
08.2023 - 05.2024
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Provided attentive service and proactively assessed guest needs.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
Head Hostess
Lola's Lakehouse
06.2020 - 09.2023
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.
Education
Bachelor of Arts - Double Major: Journalism And Spanish
University of Minnesota
Minneapolis, MN05-2027
Skills
- Deadline management
- Writing and editing
- Public speaking
- Social media engagement
- Content creation
- Teamwork
Languages
Spanish
Professional Working
Timeline
Server Shift Leader
Buddy Boy Fine Barbeque
05.2024 - 08.2024
Server Assistant
The Noble Lion
08.2023 - 05.2024
Head Hostess
Lola's Lakehouse
06.2020 - 09.2023
Bachelor of Arts - Double Major: Journalism And Spanish
University of Minnesota
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