Casey Osborn
Tennessee Wildlife Resources Agency
Etowah,USA
1
Certification
17
years of professional experience
Over 10 years of experience coordinating complex projects, managing customer relationships, and collaborating with vendors, contractors, and cross-functional teams. Proven ability to manage multiple priorities, communicate effectively, resolve problems, and maintain accurate documentation in fast-paced environments. Previous experience as a Lowe's Installed Sales Coordinator overseeing residential installation projects from initial sale through completion, combined with current experience coordinating statewide logistics, training staff, and representing the Tennessee Wildlife Resources Agency. Recognized for delivering exceptional customer service, adapting quickly to change, and building strong working relationships that keep projects on schedule.
Work History
Wildlife Technician 2
1 Year 9 Months- Coordinate daily hatchery operations to support the production, care, and distribution of trout for Tennessee's public waters.
- Monitor fish health, water quality, and environmental conditions to ensure optimal fish growth and regulatory compliance.
- Plan and participate in statewide fish stocking operations, coordinating transportation, logistics, and delivery schedules.
- Operate and maintain hatchery equipment, vehicles, and facilities while following state safety and operational procedures.
- Maintain accurate records of fish inventory, stocking activities, water quality, and hatchery operations.
- Collaborate with biologists, wildlife professionals, and hatchery staff to meet production goals and improve operational efficiency.
- Provide educational outreach and represent the Tennessee Wildlife Resources Agency at public events, schools, and community programs.
- Train and mentor new employees and seasonal staff on hatchery procedures, equipment operation, and safety protocols.
- Respond to changing operational priorities while managing multiple tasks in a fast-paced, team-oriented environment.
Wildlife Technician 1
2 Years 8 Months- Ensure Tellico Hatchery operates efficiently, productively, and safely.
- Feed fish using feed conversion ratios.
- Maintain and operate Brook Trout facility.
- Spawn Southern Appalachian Brook Trout as part of restoration efforts. Harvests eggs; disinfects the eggs; places the fry hatched from these eggs in incubator trays; feeds the fry until they reach a size which enables them to be stocked in local streams.
- Use Electrofishing techniques to sample fish populations in local streams.
- Routinely sample and grade fish in the hatchery.
- Transport and stock Trout into stock Citico Creek, Green Cove Pond, and Tellico River weekly from March 1 – July 31.
- Transport fish from other hatcheries to the Tellico Hatchery, traveling long distances on highways and narrow mountain roads.
- Ensure Tellico Hatchery's three surface water intakes (Tellico, Sycamore, and Pheasant Branch) are clean and operating properly in calm and inclement weather.
- Operate Yellow Springs Instruments (YSI) and Total Gas Pressure (TGP) meters to collect water chemistry data (temperature, pH, conductivity, and dissolved oxygen).
- Assist with annual kids fishing day on Tellico River.
- Operate a variety of vehicles and heavy equipment.
- Maintain and repair equipment and tools to achieve operational readiness, safety, and cleanliness.
- Present interpretive talks to ensure all visitors are well informed and promote fishing in the area.
- Supervisor: Jon Ellis (931) 312-0223
Forestry Technician-GS-04
3 Months- Greet visitors using good host techniques to provide recreation regulations, opportunities, and current restrictions.
- Evaluate inquiries to provide appropriate information.
- Represent the organization to visitors and partners in person, by phone, or in writing.
- Serve as Collection Officer using a Point-of-Sale System (POSS) to sell items, such as permits and maps to the public and to collect monies from recreation fees.
- Balance cash drawer and generate sales reports using Central Office for all transactions.
- Provide information on resource management practices in the area.
- Serve as Forest Protection officer, enforcing and educating public about Federal Laws.
- Use word processing and database software to perform various support functions for the district and public.
- Ensure recreation area and trails are maintained in accordance with standards.
- Make safety checks of public use areas and take corrective action to provide a safe and enjoyable experience for more than 300,000 visitors annually.
- Work as a team with other staff and volunteers.
- Direct or lead one or two lower-grade employees engaged in recreation maintenance and/or contract work.
- Operate a variety of maintenance equipment, such as mowers, weed eaters, leaf blowers, chainsaws, and other equipment required in daily operations.
- Maintain and repair equipment and tools to achieve operational readiness, safety, and cleanliness.
- Make day-to-day assignments and ensures quality of completed work.
- Supervisor: John Green (423) 496-0100
Installed Sales Coordinator
7 Years 1 Month- Coordinated residential installation projects from initial sale through project completion, serving as the primary point of contact for customers, installers, vendors, and store associates.
- Scheduled installations and managed project timelines to ensure work was completed on schedule and customer expectations were met.
- Maintained regular communication with customers by providing project updates, resolving issues, and ensuring a positive customer experience throughout the installation process.
- Coordinated with installers, vendors, and store teams to verify product availability, delivery schedules, permits, and required documentation before project start.
- Tracked project progress and documented customer interactions, installation updates, and issue resolution in company systems.
- Resolved scheduling conflicts and project delays by collaborating with multiple departments and identifying effective solutions.
- Assisted in training, mentoring, and coaching associates and installers on installation procedures, documentation, and company processes.
- Conducted competitive market surveys to evaluate installation pricing and services within the local market.
- Completed verification of permits and compliance documentation prior to installation.
- Followed up with customers after project completion to ensure satisfaction and address any remaining concerns.
- Supervisor: Curt Weaver 423-745-1153
Education
Career Diploma - Wildlife/Forestry Conservation
High School Diploma
- Member of Future Farmers of America, PEP Club, Fellowship of Christian Athletes and National BETA Club.
- Forestry student of the year
- Graduated with Honors
- GPA: 3.5 GPA
Skills
Communication skills (written and verbal) - presentations
training
reports
Multidisciplinary team experience
Interpersonal- listens
respectful
tactful
inclusive
Management- time
people
ability to multi-task
ability to adapt to change
Leadership/Showing Initiative
Analytical/Problem Solving Skills/Strategic thinking
Technical Competence
Data entry
Microsoft Office Suite
Certification
- 2020 Fleet Training- User Certification
- Reasonable Accommodation and Personal Assistance Services Training for Employees
- USDA Information Security Awareness Training
- OHS Active Shooter: What You Can Do
- FS 6700 Danger Tree Indicators
- Stand up for Each Other FS Anti-Harassment
- USDA Travel Charge Card Training
- Excel 2010: Getting Started
- Guide to Completing Your IDP
- New USDA Performance and Awards Policies
- Ethics: Initial Ethics Training
- FY2020 NO FEAR Act Refresher
- FS 7160 Introduction to Signs and Posters
- FS 7160 Sign and Poster Guidelines Overview
- Bloodborne Pathogens
- USDA Records Management Fundamentals
- USDA Records Management - Training 101 and Refresher
- USDA No FEAR Act Training (OASCR)
- Forest Service Collection Officer Training
- CPR/FIRST AID/AED
- Forest Protection Officer (FPO)
- L-180 Human Factors in the Wildland Fire Service
- S-130 Firefighter Training
- S-190 Introduction to Wildland Fire Behavior
- S-134 Lookouts, Communications, Escape Routes and Safety Zones
- I-100 Introduction to the Incident Command System
- IS-0070.a National Incident Management System
- FY2020 USDA Information Security Awareness Training
- Unconscious Bias: The Hidden Barrier with Howard Ross
- Overcoming Unconscious Bias in the Workplace
- No FEAR Training Placeholder Item
- FS 6140 Performance Management for Employees and Supervisors
- MTDC Chainsaw Sawyer Training
- Defensive Driving Fundamentals
- CDL
- Defensive Driving
Timeline
Wildlife Technician 2
Tennessee Wildlife Resources Agency
11.2024 - CurrentRead More
Forestry Technician-GS-04
US Forest Service
07.2021 - 10.2021Read More
Wildlife Technician 1
Tennessee Wildlife Resources Agency
03.2019 - 11.2021Read More
Installed Sales Coordinator
Lowes
10.2009 - 11.2016Read More
Penn Foster Career School
Career Diploma from Wildlife/Forestry Conservation
Read More
McMinn Central High School
High School Diploma
Read More