Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Casey Palomo

Casey Palomo

Houston,TX

Summary

A highly motivated, organized bilingual. Expertise in areas such as: management, leadership and team-working skills. Capable to effectively coordinate task to accomplish projects with creativity and timeliness. Able to react to change productively and handle other essential tasks as assigned. Also a person that is able to provide support to operations on a strategic level while ensuring that the core accountabilities are maintained.

Experienced Laborer with a demonstrated history of working in the information technology and services industry. Skilled in Microsoft Excel, Customer Service, Microsoft Word, Inventory Management, and Networking.

Currently Training for Data Analyst Entry level.

Overview

4
4
years of professional experience

Work History

Collections Representative

HCTRA
Houston, TX
03.2023 - 05.2023
  • Advised debtors on payment options and set up payment plans.
  • Upheld privacy and security requirements for customer information.
  • Used effective questioning techniques to clarify why debtors were delinquent.
  • Handled contracts and payments on accounts.
  • Managed approximately 35 inbound and outbound calls daily.
  • Utilized skip tracing resources to complete background checks and loan documents.
  • Arranged for debt repayment and established repayment schedule based on customer finances.

Rooms Controller

Marriott Marquis
Houston, TX
05.2022 - 03.2023
  • Managed inventory of 1,000+ rooms and an average of 2,500+ guests daily
  • Hosted 500+ large groups
  • Collaborated with group housing, sales, and events to create five-star arrival experiences for tour groups, VIPs and 50+ professional sports teams
  • Happily worked beyond my daily role to seamlessly handle ‘pop-up’ groups
  • Acted as manager on duty for the front office; trained incoming front office agents and managers in room operations, hotel computer system, and providing excellent customer service.

Guest Experience Expert/Lead

Renaissance Hotel
Plano, TX
06.2021 - 04.2022
  • Ensure outstanding customer care at all times
  • Maintains a friendly, cheerful and courteous demeanor at all times
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
  • Allocate rooms to expected arrivals after checking the guests preferences and special requests.

Cashier/Sales Associate

Zara
New York, NY
03.2019 - 03.2020
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Worked closely with front-end staff to assist customers.
  • Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Promoted warranty sales, loyalty initiatives and private-label credit cards, educating patrons on features and benefits.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.

Education

TABC Certified -

360 Training
Online
04.2023

High School Diploma -

Colegio Catolico Jesus

Skills

  • Negotiation and Resolution
  • Credit and Collections
  • Attention to Detail
  • Analytical and Critical Thinking
  • Data Entry
  • Customer Service

Languages

English
Spanish

Timeline

Collections Representative

HCTRA
03.2023 - 05.2023

Rooms Controller

Marriott Marquis
05.2022 - 03.2023

Guest Experience Expert/Lead

Renaissance Hotel
06.2021 - 04.2022

Cashier/Sales Associate

Zara
03.2019 - 03.2020

TABC Certified -

360 Training

High School Diploma -

Colegio Catolico Jesus

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Casey Palomo