Ashley Norwood
Florissant,MO
Summary
Dynamic Collections Representative with excellent communication and negotiation skills. Persistent, firm and consistent in abiding by all policies and procedures. Excels through nonconfrontational negotiation and reasoning.
Overview
10
10
years of professional experience
Work History
Collections Representative
Credit Control
Hazelwood, MO
06.2016 - 05.2017
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Resolved challenging situations with friendly but firm strategies.
Collections Advisor
GC Services Call Center
Maryland Heights, MO
08.2015 - 05.2016
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Server
Olive Garden Server Olive Garden
Bridgeton, MO
09.2009 - 01.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Food Expediter
Red Robin
Madison Heights, MI
06.2007 - 06.2009
- Maintained speed of service for food orders while minimizing errors and complaints.
- Assisted preparation of food plates, overseeing quality and appearance.
- Confirmed proper placement of products and side items while implementing special instructions.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
Education
No Degree - Communications
St. Louis Community College - Forest Park
St Louis, MOTelevision And Video Production Diploma - Radio And Television Broadcasting
Specs Howard School of Media Arts
Southfield, MI06.2007
Business Administration & Information Support - Business Administration
A. Phillip Randolph Career And Technical Center
Detroit, MI06.2006
Skills
- Debt Repayment Negotiation
- Negotiation and Resolution
- Customer Advising and Referral
- Credit Accounts
Timeline
Collections Representative
Credit Control
06.2016 - 05.2017
Collections Advisor
GC Services Call Center
08.2015 - 05.2016
Server
Olive Garden Server Olive Garden
09.2009 - 01.2016
Food Expediter
Red Robin
06.2007 - 06.2009
No Degree - Communications
St. Louis Community College - Forest Park
Television And Video Production Diploma - Radio And Television Broadcasting
Specs Howard School of Media Arts
Business Administration & Information Support - Business Administration
A. Phillip Randolph Career And Technical Center