Casey Payne
Duluth,GA
Summary
Dedicated and versatile professional with a proven track record seeking to leverage my diverse experience and exceptional leadership, customer service, and communication skills to contribute effectively to a dynamic team, fostering a culture of excellence and employee growth.
Overview
14
14
years of professional experience
Work History
Student Success Adviser
Savannah College of Art and Design
Savannah, Georgia
01.2024 - 10.2026
- Advised 400+ students on financial and academic matters, enhancing their understanding of registration, course sequencing, aid applications, and bill calculations.
- Instructed two sections of First Year Experience each quarter, facilitating student transition and engagement through tailored curriculum.
- Collaborated with department chairs to develop course projections and offerings each quarter, ensuring alignment with student needs and academic goals.
- Assisted with consistently achieving university retention goal of 90%.
Squad Leader
United States Army
Fort Stewart, GA
12.2015 - 10.2023
- Assisted on hiring and promotion panels, contributing to selection of qualified candidates
- Conducted training sessions for new employees, enhancing their understanding of subject matter
- Enforced professional dress and appearance standards for 8 years, maintaining zero inspection failures
Service Advisor
J.C. Lewis Ford
Hinesville, GA
05.2021 - 08.2023
- Guided new personnel through onboarding process to enhance team cohesion
- Developed strong customer relationships to promote loyalty and encourage repeat business
- Provided administrative support to service department, managing billing, invoicing, and payment processing
Concierge
Marriott Hotels and Resorts
Suwanee, GA
04.2013 - 11.2015
- Curated personalized recommendations for local attractions and fine dining, arranged reservations to enhance guest experiences
- Catered to guests by orchestrating seamless check-ins and check-outs, delivering bespoke services to ensure satisfaction
- Addressed guest inquiries with poise, resolved issues promptly to maintain high levels of guest satisfaction
Education
Bachelor of Science - Organizational Management
Purdue University
West Lafayette, INAssociate of Science - Professional Studies
Purdue University
West Lafayette, INSkills
- Student Advising
- Student retention
- Problem-Solving
- Effective Interviewing
- Caseload Management
- Communication
- Customer Service
- Leadership
Timeline
Student Success Adviser
Savannah College of Art and Design
01.2024 - 10.2026
Service Advisor
J.C. Lewis Ford
05.2021 - 08.2023
Squad Leader
United States Army
12.2015 - 10.2023
Concierge
Marriott Hotels and Resorts
04.2013 - 11.2015
Bachelor of Science - Organizational Management
Purdue University
Associate of Science - Professional Studies
Purdue University