Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey Pezold

Fort Mill,SC

Summary

Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.

Overview

19
19
years of professional experience

Work History

Stay at Home Mom

Self Employed
12.2016 - 11.2024
  • Need I say more…

Front Desk Receptionist

Epps Orthodontics
09.2022 - 04.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected deposits, fees, and payments.

  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Developed strong working relationships with team members, fostering a positive work environment.

Master Stylist

Celeslies Salon & Spa
03.2007 - 12.2016
  • Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
  • Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
  • Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
  • Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.
  • Implemented effective time management strategies to reduce wait times for clients while maintaining quality service.
  • Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
  • Established positive working relationships with peers and management through clear communication and teamwork initiatives.
  • Consistently met or exceeded sales goals for retail products by educating clients on the benefits of proper hair care routines at home.

Personal Assistant/ Salon Manager

Jams Michelle
05.2006 - 03.2008
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Aided executive in personal tasks such as scheduling appointments or running errands when needed.
  • Coordinated events and functions with attention to detail ensuring successful execution.

Education

Associate Of General Studies - General

Meremac College
St Louis, MO

Grabber School of Design
Ballwin, MO

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Data entry
  • Problem-solving skills
  • Team collaboration
  • Scheduling
  • Administrative skills

Timeline

Front Desk Receptionist

Epps Orthodontics
09.2022 - 04.2023

Stay at Home Mom

Self Employed
12.2016 - 11.2024

Master Stylist

Celeslies Salon & Spa
03.2007 - 12.2016

Personal Assistant/ Salon Manager

Jams Michelle
05.2006 - 03.2008

Associate Of General Studies - General

Meremac College

Grabber School of Design

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Casey Pezold