CASEY PORTER
Lockport,IL
Summary
Compassionate Clinic Leader with a background ensuring courteous service to patients as well as clinical colleagues. Detail-oriented professional with exemplary skills in operational organization, issue resolution and maintaining confidentiality. Offering proactive planning and facilitating professional relationships in a secure and supportive environment.
Overview
20
20
years of professional experience
Work History
Clinic Supervisor/Clinic Operations Manager
Westside Children's Therapy
09.2021 - Current
- Coordinate day-to-day clinical operations to provide therapeutic welcoming environment
- Mentor and coach staff through modeling and promoting Westside Core Values
- Analyze clinical metrics of staff and general clinic to track and address clinical performance
- Collaborate with Department/Clinical Leads and Directors to facilitate cross-team interactions
- Assess and maintain proper staffing to ensure efficient and effective clinical performance
- Evaluate & maintain Salesforce CRM with Admin staff to efficiently manage therapy schedules
- Strive to support clinic teams and identify opportunities for continued growth & improvement
- Managed daily operations of 25-person clinic supporting approximately 140 patients per week.
Practice Manager
Silver Cross Medical Group
08.2020 - 09.2021
- Monitor staff and clinic environment to address needs and concerns for positive outcomes
- Maintain staff and provider schedules to optimize resources with fluctuating clinic volumes
- Attend to operational issues relating to computer, telecommunication and building
- Gather & analyze clinical volume data, outcome measures and referral statistics
- Analyze & present monthly operating budget & performance metrics in a leadership setting
- Coordinate daily clinic operations & manage inventory of clinic medical/office supplies
- Responsible for hiring and onboarding staff & coordinating general payroll functions
- Supervised team of 10 clinic personnel and 3 providers
Human Resources Representative
Silver Cross Hospital
09.2017 - 08.2020
- Maintain a welcoming customer service focused point of reference for staff and physicians
- Address various questions from hospital employees & leaders with professionalism and tact
- Coordinate scheduling of leadership activities to promote participation and service
- Attend to operational issues relating to computer, telecommunication and building
- Coordinate internal hospital events as Chair of Employee Activities Committee
- Created a positive work environment by addressing employee concerns promptly and professionally
Physical Medicine Tech II /Receptionist
Rehabilitation Institute of Chicago at Silver Cross Hospital
05.2013 - 09.2017
- Maintain professional and welcoming out-patient physical therapy clinical environment
- Schedule patient appointments, enter/verify patient demographic/insurance information
- Build & modify therapist schedules to best utilize resources to serve fluctuating volumes
- Attend to operational issues relating to computer, telecommunication and building
- Gather & analyze clinical volume, outcome measure and incoming referral data
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors
- Handled sensitive information with discretion while maintaining strict confidentiality standards
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
Customer Service Ambassador
Silver Cross Hospital
09.2004 - 05.2013
- Manage & coordinate daily activity of volunteer staff and visitors in hospital lobby
- Train new volunteer staff to hospital policies, procedures and campus
- Coordinate with hospital administration, physicians and staff as needed daily
- Participate in hospital organized community and marketing events
- Address concerns from hospital visitors, customers and vendors
- Participate in hospital relocation and coordinate facility tours
Education
Bachelor of Arts - Healthcare Leadership
Lewis University
Romeoville, ILGeneral Studies -
Joliet Junior College
Joliet, ILSkills
- HIPAA Compliance
- Supply Coordination
- Operational management
- Healthcare Administration
- Effective Communication
- Clinical Staff Management
- Medical Records Management
- Human Resources Management
- Multidisciplinary Team Collaboration
- Proficient in Microsoft & Google Suites
Timeline
Clinic Supervisor/Clinic Operations Manager
Westside Children's Therapy
09.2021 - Current
Practice Manager
Silver Cross Medical Group
08.2020 - 09.2021
Human Resources Representative
Silver Cross Hospital
09.2017 - 08.2020
Physical Medicine Tech II /Receptionist
Rehabilitation Institute of Chicago at Silver Cross Hospital
05.2013 - 09.2017
Customer Service Ambassador
Silver Cross Hospital
09.2004 - 05.2013
Bachelor of Arts - Healthcare Leadership
Lewis University
General Studies -
Joliet Junior College
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