Casey Poyer
El Paso,US
Summary
Dynamic hospitality professional with a strong work ethic and expertise in guest engagement, honed at Cracker Barrel Restaurant. Proven ability to enhance sales through effective upselling and teamwork, while maintaining a clean and efficient dining environment. Skilled in cash handling and safe food practices, ensuring exceptional service and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Server
Cracker Barrel Restaurant
06.2024 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Food Runner/Server
Flix Brewhouse
09.2022 - 11.2025
- Collaborated with kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Greeted customers and provided outstanding customer service.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Assisted servers in attending to guests' needs, ensuring a smooth service flow during peak hours.
- Provided excellent customer service in a high-volume dining environment.
- Maintained cleanliness and organization of dining area throughout shifts.
- Operated POS terminals to input orders, split bills, and calculate totals.
Cashier
Rudy's Country Store And BBQ
08.2021 - 11.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Supported store management by performing inventory checks and restocking items as needed throughout shifts.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
Education
Associate of Science - Biological Sciences
El Paso Community College
El Paso, TX05-2024
Skills
POS system operation
Order accuracy
Time management
Liquor, wine, and food service
High volume dining
Dish preparation
Menu knowledge
Upselling techniques
Cash handling
Team collaboration
Hospitality service expertise
Guest engagement
Safe food handling
Strong work ethic
Hostess support
Timeline
Server
Cracker Barrel Restaurant
06.2024 - Current
Food Runner/Server
Flix Brewhouse
09.2022 - 11.2025
Cashier
Rudy's Country Store And BBQ
08.2021 - 11.2022
Associate of Science - Biological Sciences
El Paso Community College