Ana Gabriela Valenzuela
El Paso,TX
Summary
Hardworking professional, with a passion for costumer service and problem-solving. Proven ability to build strong relationships and adapt to new challenges. I am eager to leverage my skills in a new field, embracing opportunities for growth and learning.
Overview
8
8
years of professional experience
Work History
Server
Paso Del Norte Hotel
El Paso, Texas
12.2023 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Provided exceptional service to high volume of daily customers.
- Managed guest orders and ensured timely delivery of food and beverages.
- Resolved guest complaints promptly to enhance overall dining experience.
- Provided excellent customer service to ensure satisfaction.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Collaborated with kitchen staff to meet guest preferences and dietary needs.
- Assisted in training new servers on restaurant protocols and service standards.
- Trained new employees on restaurant procedures and plating techniques.
- Handled cash transactions accurately and processed payments efficiently.
- Followed health safety guidelines when preparing and serving food products.
Assistant Ranch Manager
AX RANCH
Maui, Hawaii
05.2024 - 09.2024
- Assisted in daily ranch operations, ensuring efficient livestock management.
- Monitored animal health and reported any concerns to the ranch manager.
- Collaborated with team members to maintain equipment and facilities.
- Restocked supplies and linens to maintain inventory levels.
- Maintained stocked supplies in all areas and performed errands.
- Provided bartending services for private events held within the ranch.
- Coordinated event decorations and arrengements.
Youth Care Worker
Wyoming National Logistics-Fort Bliss
El Paso, Texas
01.2023 - 09.2023
- Supervised daily activities of youth in group settings.
- Kept a record of children entering and exiting the medical tent.
- Responsible for documenting children's medical information and conditions upon entry to the medical tent.
- Maintained accurate records of daily activities, progress notes, and incident reports.
- Monitored activities and maintained safe living and learning environment for youth to thrive.
- Reported incidents that negatively affected child safety.
- Ensured daily provision of personal hygiene essentials, and clean clothing for children in care.
- Managed children's nutrition and allergy protocols, ensuring their safety and well-being.
- Facilitated recreational and educational programs for youth engagement, promoting physical development and social interaction.
- Documented youth progress and incidents accurately in reports.
- Trained new staff on youth care practices and protocols
- Monitored safety and well-being of youth during activities.
- Collaborated with multidisciplinary teams to create care plans.
Fine Dining Server
West Steakhouse
El Paso, Texas
11.2022 - 05.2023
- Provided exceptional customer service in a high-end dining environment.
- Responded quickly to guest inquiries or complaints in a professional manner.
- Maintained smooth and efficient flow of guests into and out of assigned sections.
- Handled cash transactions accurately while processing guest payments efficiently.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Accurately recorded orders in POS system while providing excellent customer service.
- Communicated regularly with kitchen staff regarding order status updates.
Bartender
Coco Miel
el paso, TX
04.2018 - 05.2021
- Prepared and served a variety of cocktails and beverages to customers.
- Maintained cleanliness and organization of the bar area and equipment.
- Assisted in managing inventory and restocking supplies as needed.
- Developed positive relationships with customers to enhance their experience.
- Collaborated with kitchen staff to ensure timely service of food orders.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
Sales Associate
Fossil
El Paso, Texas
11.2018 - 02.2019
- Engaged customers to understand needs and recommend suitable products.
- Assisted in managing inventory and restocking merchandise on the sales floor.
- Collaborated with team members to create appealing product displays.
- Conducted transactions accurately using point-of-sale systems and cash handling procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
High School Diploma -
Montwood High School
El Paso, TX06-2018
Skills
- Customer service
- POS system operation
- Relationship building
- Conflict resolution
- Strong work ethic
- Foreign language proficiency
- Inventory management
- Activity documentation
Timeline
Assistant Ranch Manager
AX RANCH
05.2024 - 09.2024
Server
Paso Del Norte Hotel
12.2023 - Current
Youth Care Worker
Wyoming National Logistics-Fort Bliss
01.2023 - 09.2023
Fine Dining Server
West Steakhouse
11.2022 - 05.2023
Sales Associate
Fossil
11.2018 - 02.2019
Bartender
Coco Miel
04.2018 - 05.2021
High School Diploma -
Montwood High School