Casey Puckett
Advanced Dentistry of Charlotte-Chris Bowman DDS
Mount Holly,NC
1
Certification
16
years of professional experience
Dedicated Office Professional with over 15 years of experience overseeing daily operations in dental practices. Skilled in staff leadership, accounts receivable, treatment planning, and insurance billing. Known for delivering exceptional customer service and creating a welcoming environment where patients feel cared for and valued.
Work History
Office Manager
4 Years 11 Months- Manage all front desk operations including insurance verification, claims processing, and accounts receivable.
- Manage payroll and HR documentation to ensure compliance and accuracy.
- Deliver excellent patient care while building long-lasting relationships.
- Develop and present treatment plans and schedule to align with production goals.
Patient Coordinator/Office Manager
5 Years 9 Months- Led office operations across all business areas, including selling large treatment plans, scheduling to meet production goals, processing insurance claims timely, posting insurance payments and contract adjustments, and managing accounts receivable with a 95% collection rate.
Insurance/Financial Coordinator
5 Years 1 Month- Scheduled to meet and exceed production goals.
- Verified insurance benefits.
- Presented treatment estimates with high treatment acceptance.
- Followed up on past due insurance claims, and monthly billing.
Education
Certificate of Dental Assisting - Dental Assisting
High school diploma
Skills
Treatment coordination
Insurance Verification
Payment Collection
Team leadership
Treatment Planning
Dentrix
Patient relations
Certification
- Certificate of Dental Assisting
- June 2010 to June 2012
Timeline
Office Manager
Advanced Dentistry of Charlotte-Chris Bowman DDS
08.2021 - CurrentRead More
Patient Coordinator/Office Manager
LandMark Dentistry
11.2015 - 08.2021Read More
Insurance/Financial Coordinator
Gordon Roznik D.M.D
07.2010 - 08.2015Read More
East Gaston High School
High school diploma
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Central Piedmont Community College
Certificate of Dental Assisting from Dental Assisting
Read More