Brianna Ballard
Stockbridge,GA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Office Manager
Elegant Smiles
Atlanta, GA
10.2024 - Current
- Oversee daily operations, scheduling, and patient flow to ensure smooth and efficient office function.
- Manage and train administrative and clinical staff, ensuring compliance with HIPAA, OSHA, and CDC guidelines.
- Handle billing, insurance claims, and collections to maintain steady cash flow.
- Maintain accurate patient records and deliver exceptional customer service.
- Monitor inventory and coordinate supply orders with vendors.
- Resolve patient concerns promptly to support retention and satisfaction.
- Coordinate marketing and community outreach efforts to attract new patients.
- Collaborate with dentists and hygienists to ensure quality patient care and operational efficiency.
Patient Service Representative
Emory Healthcare
Atlanta, GA
03.2024 - 10.2024
- Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries.
- Assisted with the check-in process by verifying patient demographics, collecting co-pays, and explaining office policies.
- Managed incoming/outgoing correspondence such as emails, faxes, and mail to ensure timely communication between patients and healthcare professionals.
- Performed administrative tasks including filing documents, organizing charts, maintaining inventory of office supplies, etc.
- Provided exceptional customer service to patients, ensuring a positive experience throughout their visit.
Treatment Coordinator
Oral surgery specialists
Buckhead, GA
06.2023 - 03.2024
- Coordinated treatment plans with dentists and specialists to provide comprehensive care for patients.
- Educated patients on various treatment options, explaining procedures, benefits, and potential risks.
- Assisted in financial consultations with patients, discussing payment options and creating customized plans.
- Provided exceptional customer service by addressing patient concerns promptly and professionally.
- Conducted pre-appointment screenings to identify any special needs or medical conditions that may affect treatment plans.
- Participated in team meetings to discuss practice goals, improvements in patient care processes, etc.
Insurance Coordinator
Mini Smiles Pediatric Dentistry
Conyers, GA
01.2022 - 06.2023
- Validated insurance and advised patients of benefits and coverage.
- Informed patients of claims status after filing insurance claims.
- Obtained maximum reimbursement by following up on unpaid claims and reviewing monthly aging reports.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
Treatment Coordinator
Pumphrey Periodontics
Atlanta, GA
01.2020 - 04.2020
- Conducted financial consultations with patient and set up payment plans.
- Completed insurance verifications and claim forms for patient intake and processing.
- Communicated with patients to ensure quality of care and develop care plans.
- Scheduled evaluations and procedures for patients.
- Held interviews with patients to hear concerns, gather health history and understand objectives.
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
Front Desk Receptionist
Tomalty Dental Group
Jupiter, FL
06.2019 - 08.2019
- Scheduled evaluations and procedures for patients.
- Processed patient intake information and updated medical and dental records prior to treatment.
- Provided administrative support for patient care staff.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Answered and managed incoming calls and emails.
- Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Expanded Functions Dental Assistant
Aspen Dental
Palm Beach Gardens, FL
02.2017 - 06.2019
- Established clean, sterile and welcoming environment for patients.
- Documented patient records during procedures and added notes taken to treatment chart.
- Fabricated custom teeth impressions and temporary restorations for patients from given samples.
- Applied protective coating of fluoride to teeth during dental procedures.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Cleaned and polished removable dentures, brackets, wires and other appliances.
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Made impressions and took impressions for mouthguards and Dentures.
Education
Associate of Science - Health Administration
Southern Crescent Technical College
Griffin, GA 10.2024 - 08.2025
Skills
- Patient care coordination
- Multitasking Abilities
- Team building
- Analytical skills
- Inventory management
- Conflict resolution
- Cross-functional team leadership
- Attention to detail
- Time management
- Goal setting
- Multitasking
- Organizational skills
- Problem-solving
- Meeting coordination
- Treatment coordination
- Insurance verification
- HIPAA compliance
- Patient scheduling
- Insurance claims management
- Scheduling
- Oral and writing communication
Timeline
Associate of Science - Health Administration
Southern Crescent Technical College
10.2024 - 08.2025
Office Manager
Elegant Smiles
10.2024 - Current
Patient Service Representative
Emory Healthcare
03.2024 - 10.2024
Treatment Coordinator
Oral surgery specialists
06.2023 - 03.2024
Insurance Coordinator
Mini Smiles Pediatric Dentistry
01.2022 - 06.2023
Treatment Coordinator
Pumphrey Periodontics
01.2020 - 04.2020
Front Desk Receptionist
Tomalty Dental Group
06.2019 - 08.2019
Expanded Functions Dental Assistant
Aspen Dental
02.2017 - 06.2019