Rachel Bradley
Dunedin
Summary
Dynamic Office Manager with a proven track record at Dr. Joseph Hatala, excelling in office coordination and effective communication. Successfully recruited and mentored staff, enhancing team performance and engagement. Skilled in appointment scheduling and patient care coordination, ensuring operational excellence and exceptional service delivery.
Overview
19
19
years of professional experience
Work History
Office Manager
Dr. Joseph Hatala
08.2006 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Salon Assistant
JCPenney Salon
08.2013 - 10.2015
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Offered exceptional service and support to walk-in and scheduled customers.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Pre-booked clients for follow-up visits and promoted salon services and retail products.
Education
Cosmetology
Sunstate Academy
Clearwater, FLHigh School Diploma -
Palm Harbor Univeristy High School
Palm HarborSkills
- Appointment scheduling
- Strong organization
- Patient flow management
- Patient relations
- Office coordination
- Effective communication
- Multitasking
- Patient care coordination
Timeline
Salon Assistant
JCPenney Salon
08.2013 - 10.2015
Office Manager
Dr. Joseph Hatala
08.2006 - Current
Cosmetology
Sunstate Academy
High School Diploma -
Palm Harbor Univeristy High School
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