Daisy Espinoza
Dallas,TX
Summary
Dedicated professional with a strong background in customer service and office management. Proven ability to enhance guest experiences and streamline operations through effective scheduling and communication.
Overview
10
10
years of professional experience
Work History
Office Manager
Buckner Vision
2744 S. Buckner Blvd.
08.2014 - 12.2019
- Streamlined office operations by implementing efficient filing systems and protocols.
- Coordinated scheduling and logistics for team meetings, enhancing communication efficiency.
- Managed vendor relationships to ensure timely supply deliveries and service quality.
- Developed training materials for new staff, improving onboarding processes and employee retention.
- Managed daily front office operations to ensure seamless guest experiences.
- Enhanced check-in/check-out processes, improving guest satisfaction and reducing wait times.
- Monitored inventory and ordered supplies to maintain operational readiness of front office equipment.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Front Desk Receptionist
Grove Eye Clinic
1830 S. Buckner Blvd
10.2009 - 08.2014
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems to optimize patient flow.
- Assisted patients with inquiries and provided information about services offered.
- Maintained accurate patient records, ensuring compliance with confidentiality standards.
- Trained new receptionists on office procedures and software applications.
- Handled insurance verification processes, improving claim accuracy and processing speed.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma -
Skyline High School
7777 Forney Rd05.2008
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Scheduling and calendar management
- Scheduling
- Inventory control
- Staff management
- Employee training
- Financial reporting
- Sales and marketing
- Frame selection
- Retail sales
- Multifocal lens fitting
- Optical orders
- Eyewear brands
- Insurance billing
- Eyewear adjustment
- Contact lens
- Pupillary distance measurement
- Corrective lens options
- Eyewear trends
- Progressive lens expertise
- Visual field testing
- Paperwork management
- Patient recordkeeping
- Appointment scheduling
- Work order preparation
- Patient testing
- Payment collection
- Supply restocking
- Appointment setting
- Insurance processing
- Tonometry testing
- Chart preparation
- Optical measuring
- Insurance preauthorization
- Multitasking Abilities
- Excellent communication
- Patient follow-up
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
Buckner Vision
08.2014 - 12.2019
Front Desk Receptionist
Grove Eye Clinic
10.2009 - 08.2014
High School Diploma -
Skyline High School