Casey Reilly
Wilmington ,NC
Summary
Reliable early-career professional with experience in customer service, conflict resolution, and time management. Calm under pressure and focused on clear communication, teamwork, and positive guest experiences. Customer-focused student with experience in guest relations, front desk support, and sports officiating. Known for calm conflict resolution, clear communication, and strong time management in fast-paced, guest-facing settings.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Guest Relations Specialist
University of North Carolina at Wilmington
Wilmington, NC
09.2025 - Current
- Greeted University of North Carolina at Wilmington visitors and answered campus questions.
- Managed guest calls, emails, and front desk inquiries with professional service.
- Coordinated visitor check-in for university events and campus programs.
- Resolved guest concerns using calm communication and service recovery skills.
Crew Member
Sams Xpress Car Wash
Apex , NC
05.2024 - 08.2024
- Greeted drivers at Sams Xpress Car Wash and guided vehicles through wash lanes.
- Monitored wash equipment and reported hose, brush, and tunnel issues.
- Handled membership questions and supported checkout at the service desk.
- Provided excellent customer service to maintain a positive atmosphere for guests.
U.S. Soccer Referee
North Carolina Soccer Referee Association
Apex , NC
05.2022 - 08.2024
- Maintained match control during high-pressure situations, effectively managing disputes and ensuring fair play.
- Applied Laws of Game with consistent whistle use, card control, and foul calls.
- Clarified decisions to coaches, players, and assistant referees to promote understanding and sportsmanship.
- Officiated youth and adult matches, ensuring adherence to North Carolina Soccer Referee Association standards.
Education
Bachelor of Arts - Criminology
University of North Carolina At Wilmington
Wilmington, NC05-2028
High School Diploma -
Apex Friendship High School
Apex 06-2024
Skills
- Customer service
- Conflict resolution
- Time management
- Team communication
- Report writing
- Case documentation
- Legal procedures
- Leadership qualities
Languages
English
Professional
Spanish
Limited
Timeline
Guest Relations Specialist
University of North Carolina at Wilmington
09.2025 - Current
Crew Member
Sams Xpress Car Wash
05.2024 - 08.2024
U.S. Soccer Referee
North Carolina Soccer Referee Association
05.2022 - 08.2024
Bachelor of Arts - Criminology
University of North Carolina At Wilmington
High School Diploma -
Apex Friendship High School