Luisana Zambrano
West Valley City,UT
Summary
Driven bilingual journalism student with a strong foundation in communication and storytelling. Adept at conducting research, interviewing subjects, and writing compelling articles for The Globe (College Newspaper). Skilled in utilizing digital tools and social media for news dissemination. Eager to contribute enthusiasm, creativity, and dedication to the team at KSL while gaining knowledge and practical experience in the field of journalism.
Overview
6
6
years of professional experience
Work History
Guest Relations Specialist
The Grand America Hotel
Salt Lake City, UT
08.2022 - Current
- Managed office duties and basic administrative tasks, organized and cleaned work space, ordered materials and answered phone calls.
- Scheduled and confirmed appointments and meetings for management team.
- Determined needs of visitors and provided information or solutions.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Shift Manager
McDonald's
Cottonwood Heights, UT
06.2018 - 08.2022
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Recruited and trained new employees to meet job requirements.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Associate of Science - Journalism
Salt Lake Community College
Salt Lake City, UT05-2024
High School Diploma -
Murray High School
Murray, UT06.2019
Skills
- Customer Service
- Collaboration and Teamwork
- Multitasking and Organization
- Office Support
- Interpretation and Translation Services
- Microsoft Office
- Training & Development
- Working knowledge of AP style
Languages
Spanish
Native/ Bilingual
Timeline
Guest Relations Specialist
The Grand America Hotel
08.2022 - Current
Shift Manager
McDonald's
06.2018 - 08.2022
Associate of Science - Journalism
Salt Lake Community College
High School Diploma -
Murray High School
Similar Profiles
Ryan HurleyRyan Hurley
Server at The Grand America HotelServer at The Grand America Hotel
Dillon TikhatriDillon Tikhatri
Sous Chef at Grand America HotelSous Chef at Grand America Hotel
Mason HannaMason Hanna
Busser/Runner/Server/Line Cook/Food Expediter at Grand America Hotel/SOGCBusser/Runner/Server/Line Cook/Food Expediter at Grand America Hotel/SOGC