Emily Eastep
Swartz Creek,MI
Summary
Highly motivated and passionate individual looking to gain further experience within the music industry. Using creative skills to reach new guests and create positive interactions. Fast learner eager to expand knowledge at live event venues.
Overview
3
3
years of professional experience
Work History
Guest Relations Specialist
313 Presents
05.2022 - Current
- Engaged guests through upbeat conversation and personalized service.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Handled guest requests for special arrangements and services.
- Coordinated with other departments to ensure smooth operations through all stages of the live events.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
Social Media Marketing Manager
Plato's Closet
08.2021 - Current
- Created, edited, and uploaded content onto various social platforms such as Facebook, Instagram, and TikTok.
- Captured new customers by optimizing marketing campaigns to increase brand awareness by engaging with popular trends.
- Managed multiple accounts on a daily basis including responding to comments and questions in a timely manner.
- Researched competitors' activities on social media in order to stay ahead of the curve and identify opportunities for improvement within existing strategies.
- Continually maintained and improved company's reputation with a positive image.
Education
Associate of Arts - Communications
Charles Stewart Mott Community College
Flint, MI05-2024
Skills
- Effective communication
- Customer service
- Multitasking & Time management
- Reliability
- Knowledge of latest trends
- Attention to detail
- Strong organization
- Event planning
Affiliations
Fantoband street team member
The Crofoot street team member
Timeline
Guest Relations Specialist
313 Presents
05.2022 - Current
Social Media Marketing Manager
Plato's Closet
08.2021 - Current
Associate of Arts - Communications
Charles Stewart Mott Community College
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