Summary
Overview
Work History
Education
Skills
Affiliations
Volunteer
References
Timeline
Generic

Emily Eastep

Swartz Creek,MI

Summary

Highly motivated and passionate individual looking to gain further experience within the music industry. Using creative skills to reach new guests and create positive interactions. Fast learner eager to expand knowledge at live event venues.

Overview

3
3
years of professional experience

Work History

Guest Relations Specialist

313 Presents
05.2022 - Current
  • Engaged guests through upbeat conversation and personalized service.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Handled guest requests for special arrangements and services.
  • Coordinated with other departments to ensure smooth operations through all stages of the live events.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.

Social Media Marketing Manager

Plato's Closet
08.2021 - Current
  • Created, edited, and uploaded content onto various social platforms such as Facebook, Instagram, and TikTok.
  • Captured new customers by optimizing marketing campaigns to increase brand awareness by engaging with popular trends.
  • Managed multiple accounts on a daily basis including responding to comments and questions in a timely manner.
  • Researched competitors' activities on social media in order to stay ahead of the curve and identify opportunities for improvement within existing strategies.
  • Continually maintained and improved company's reputation with a positive image.

Education

Associate of Arts - Communications

Charles Stewart Mott Community College
Flint, MI
05-2024

Skills

  • Effective communication
  • Customer service
  • Multitasking & Time management
  • Reliability
  • Knowledge of latest trends
  • Attention to detail
  • Strong organization
  • Event planning

Affiliations

Fantoband street team member

The Crofoot street team member

Volunteer

  • BMI Country Music Awards

Assisted with check-in for media agencies, along with running SD cards from red carpet photographers to backstage media teams during the BMI Country Music Awards in Nashville, TN

  • Michigan Music Alliance event assistant

Sold merchandise and gathered social media content during live performances throughout the night.

References

References available upon request.

Timeline

Guest Relations Specialist

313 Presents
05.2022 - Current

Social Media Marketing Manager

Plato's Closet
08.2021 - Current

Associate of Arts - Communications

Charles Stewart Mott Community College

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Emily Eastep