Casey Reinhart
Chester,VA
Summary
Professional retail worker with strong focus on team collaboration and achieving results. Proven experience in customer service, inventory management, and sales. Reliable, adaptable, and skilled in handling fast-paced environments while maintaining high standards. Strong communication and problem-solving abilities ensure effective support to both customers and team members.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
08.2023 - 07.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Service Dispatcher
Hendrick Honda Woodbridge
10.2016 - 07.2017
- Served as a key point of contact between field staff, management, and customers to ensure seamless communication throughout the service process.
- Assessed internal processes regularly, implementing changes that led to improved resource allocation and overall operational efficiency.
- Developed strong relationships with clients and technicians to foster a positive work environment.
- Consistently met or exceeded company targets for response times, customer satisfaction ratings, and team productivity levels.
- Streamlined communication between customers and technicians for timely service delivery.
- Monitored technician performance and provided feedback for continuous improvement initiatives.
- Monitored flow of paperwork and directed information to appropriate departments.
Security Officer
Firstservice Residential
05.2023 - 08.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored the premises in a company vehicle and on foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Fulfillment Expert
Target
10.2017 - 05.2023
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Enhanced customer satisfaction with timely processing and shipping of orders, ensuring prompt delivery to clients.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Provided training for new hires on fulfillment procedures, fostering a knowledgeable workforce committed to delivering quality results.
- Facilitated strong communication between the fulfillment department and other company departments, ensuring seamless collaboration in support of overall business objectives.
- Troubleshot issues related to order processing or shipping, promptly resolving problems to minimize delays or negative customer experiences.
- Reduced inventory discrepancies by conducting regular audits and updating the warehouse management system accordingly.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Interacted with guests in friendly and knowledgeable way.
Order Fulfillment Associate
Amazon
08.2017 - 08.2017
- Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
- Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
Porter
Hendrick Honda Woodbridge
01.2016 - 10.2016
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Greeted guests with warmth and professionalism for friendly, helpful service.
Donation Attendant
Goodwill
07.2013 - 11.2015
- Sorted and performed quality control measures of donated items.
- Maintained organized and clean worksite.
- Prepared shipments of items for transport to alternate locations.
- Assisted in loading and unloading of transport trucks.
- Sorted and categorized donated items to facilitate efficient processing and distribution to appropriate departments.
- Collaborated with team members to manage high-volume donation periods, maintaining order and efficiency.
- Assisted donors with unloading items, ensuring proper handling of delicate or valuable donations.
- Implemented inventory management techniques to optimize storage space utilization for incoming donations.
- Maintained a clean and organized donation area to ensure safety and ease of access for donors.
- Displayed excellent customer service when greeting customers and accepting donations.
Point of Sale Associate
Kohl's
11.2010 - 01.2011
- Trained new associates on Point of Sale systems, improving their knowledge and efficiency in handling customer transactions.
- Assisted customers with product selection based on their needs or preferences while adhering to store guidelines on suggestive selling techniques.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased customer satisfaction by providing efficient and accurate Point of Sale transactions.
Facility Attendant
Spotsylvania Parks and Recreation
12.2007 - 03.2010
- Collaborated with team members for optimal staff scheduling and coverage during peak hours.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Assisted with logistical requirements for events and meetings.
- Implemented preventive maintenance on machines and equipment to optimize safety and operational quality.
Education
Associate Of General Studies - General Studies
Germanna Community College
Locust Dale, VA05.2019
Skills
- Report writing
- Incident reporting
- General security
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Access control
- Relationship building and management
- Dispatch
- Patience and empathy
- Reliability and punctuality
- Product knowledge expertise
- Time management
- Loading and unloading
- Shipping and receiving
Accomplishments
- Achieved multiple Black Friday and Cyber Monday goals through effectively helping with order picking with vigilant accuracy and speed
Certification
- DCJS
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Security Officer
Allied Universal Security Services
08.2023 - 07.2024
Security Officer
Firstservice Residential
05.2023 - 08.2023
Fulfillment Expert
Target
10.2017 - 05.2023
Order Fulfillment Associate
Amazon
08.2017 - 08.2017
Service Dispatcher
Hendrick Honda Woodbridge
10.2016 - 07.2017
Porter
Hendrick Honda Woodbridge
01.2016 - 10.2016
Donation Attendant
Goodwill
07.2013 - 11.2015
Point of Sale Associate
Kohl's
11.2010 - 01.2011
Facility Attendant
Spotsylvania Parks and Recreation
12.2007 - 03.2010
Associate Of General Studies - General Studies
Germanna Community College
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