CASEY Roop
Jacksonville,NC
Summary
Extensive experience in healthcare and the fitness industry. Dynamic Customer Service skills by building positive relationships with clients through an outgoing demeanor and effective communication skills, contributing to overall company success. Committed to quality, speed, and process optimization, with a passion for building partnerships that drive business growth.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Eden Drug
09.2023 - 09.2025
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Exhibited exceptional verbal and written communication skills to effectively engage with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Bagged and labeled Medications for Delivery
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Chiropractor Assistant
Eden Chiropractic
02.2023 - 10.2024
- Prepared examination rooms prior to patient visits by stocking materials and cleaning equipment.
- Conducted X-rays using proper safety protocols while providing clear images of the spine or other body parts.
- Maintained accurate medical records for each patient according to HIPAA regulations.
- Assisted chiropractors with patient care, scheduling appointments and filing paperwork.
- Checked vitals
CNA Nurse
Aging Disability and Transit services
01.2020 - 05.2022
- Work with patients of all handicaps and disabilities from elderly, Dementia, Spinal Bifida, hip replacements, and knee replacement
- Assisted in basic Hygiene care
- Administered Medication
- Clean Care areas
- Assisted with activities of daily living
- Monitored patients
- Assisted Physical Therapist who came to patients home for therapy
- Assisted with Transferring
- Range of Motion exercises
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Prepared residents for meals and assisted with feeding.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
CNA Nurse
Community Christian in Home Care
01.2015 - 01.2018
- Work with patients of all handicaps and disabilities from elderly, Dementia, Spinal Bifida, hip replacements, and knee replacement
- Assisted in basic Hygiene care
- Administered Medication
- Clean Care areas
- Assisted with activities of daily living
- Monitored patients
- Assisted Physical Therapist who came to patients home for therapy
- Assisted with Transferring
- Range of Motion exercises
Education
Bachelor of Science - Kinesiology
UNCG
CNA - Health Occupation
Physical Trainer - undefined
Skills
- Patient and environmental safety
- Proficient in basic skills of patient care
- Vital signs and patient observation
- Knowledgeable in medical terminology
- HIPAA and patient privacy
- Excellent communication skills
- Use of proper documentation standards
- Supportive of family members
- Strong organizational skills
- Willing to learn new skills
- Patient mobility assistance
- Dexterity in performance
- Experience with patients with disabilities
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Eden Drug
09.2023 - 09.2025
Chiropractor Assistant
Eden Chiropractic
02.2023 - 10.2024
CNA Nurse
Aging Disability and Transit services
01.2020 - 05.2022
CNA Nurse
Community Christian in Home Care
01.2015 - 01.2018
Physical Trainer - undefined
CNA - Health Occupation
Bachelor of Science - Kinesiology
UNCG
Fitness Awards
I placed in several fitness/physique competition.