Casey Russell
Hillsboro,OR
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Old Market Pub & Brewery
Portland, OR
11.2012 - 12.2021
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
Server/Cocktail Server
Kona Grill
Las Vegas, NV
03.2012 - 11.2012
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Manage multiple competing priorities in a fast paced environment.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Applebee's
Fort Collins, CO
04.2009 - 02.2012
- Trained new employees to perform duties.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Associate of Arts - General Arts
Pacific Northwest College of Art
Portland, ORSkills
- Business Administration
- Employee Development
- Human Resources Management
- Verbal and written communication
- Schedule Management
- Customer Relationship Management
- Sales planning and implementation
- Quality Management
- Staff Supervision
- Top talent recruiting, hiring, and retention
- Administrative Skills
Certification
- Oregon Real Estate License
Timeline
General Manager
Old Market Pub & Brewery
11.2012 - 12.2021
Server/Cocktail Server
Kona Grill
03.2012 - 11.2012
Server
Applebee's
04.2009 - 02.2012
Associate of Arts - General Arts
Pacific Northwest College of Art
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