Casey Sawetch
Arlington,TX
Summary
I am applying for the Content Analyst, Customer Solutions position as I have all the hard/soft skills to excel. By being a Peer Guide (2023) I learned to enhance my skills of communication (presenting teach backs, doing roleplays, and being positive influence and being supportive on a daily basis), learned better ways to organize on digital platforms, and became better at researching efficiently. Being with the new hires during peer guiding set me up for success with a fast paced environment that was always changing. This environment I thrive at. My personality is always to give a helping hand and I do that with my career here at Fidelity by being Co-Lead for the Morale Committee (Q4 2022), being a member of RAISE (working parents & caregivers) Special Interest Group (SIG) (Q1 2023).
I look forward to our interview!
Overview
20
20
years of professional experience
Work History
Workplace Investments 401(k) Associate
Fidelity Investments
Westlake, TX
06.2022 - Current
- Within Workplace Investment Participant Services (WI) I handle phone calls and chat support helping our participants with Money IN/OUT transactions, starting the process of losing a loved one, researching through accounts, creating Xtracs (work orders), and direct contact with processors.
- How I am successful in this role is by having empathy, being organized (within outlook, teams, excell, word, and notes), and always being in communication with team, processors, leadership and our participants.
GeekSquad Double Agent
Best Buy
Manchester, CT
08.2004 - 10.2019
- Double Agent is a Tier 3 (highest skilled) position which includes these skills that I acquired - Home theater automation, commercial automation, Home networking, and appliance and TV repair.
- Duties - Contacting clients week prior to confirm appointment and expectations of scope of work. Making sure project was completed correctly and efficiently from start to finish and follow up with client after. I had to build rapport with many different store leadership and sales associates in person and through email on a daily basis.
Education
Associate of Arts - Basics
Tarrant County College District
Fort Worth, TX01-2004
Some College (No Degree) - Business Marketing
Western Governors University of Utah
UtahSkills
- Multi-tasking
- Organized
- Efficient
- Technology inclined
- Data Entry
- Service assistance
- Complex Problem-Solving
- Computer Skills
- Strong oral/written communication
- Record and File Management
- Client Engagement
- Time Management
- Process Improvement
- Policy Implementation
- Relationship Building
- Courteous and Professional
- Attention to Detail
- Decision-Making
- Issue Resolution
- Customer Service
- Cross-Functional Teamwork
- MS Office
- Customer interaction
- Customer Engagement
Accomplishments
- Rising STAR Award Q2 2023 call evaluation of 99.17
- Co-Lead Morale Committee
- RAISE (SIG) member
Timeline
Workplace Investments 401(k) Associate
Fidelity Investments
06.2022 - Current
GeekSquad Double Agent
Best Buy
08.2004 - 10.2019
Associate of Arts - Basics
Tarrant County College District
Some College (No Degree) - Business Marketing
Western Governors University of Utah
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