Tiffany Antoine
Summary
Administrative and Operations Professional with over a decade of experience supporting corporate teams, processing sensitive financial documentation, and managing high-volume data entry in both on-site and fully remote environments. Known for accuracy, professionalism, and strong communication across customer-facing and internal roles. Skilled in problem-solving, workflow organization, and maintaining compliance in regulated industries. Reliable, detail-oriented, and adaptable in fast-paced office settings.
Overview
17
17
years of professional experience
Work History
401(k) Specialist
Ascensus Trust
10.2021 - 09.2025
- Provided guidance to employees and participants on 401(k) contributions, plan options, and withdrawal/loan procedures.
- Processed account updates, loan requests, rollovers, and distribution transactions with accuracy and regulatory completeness.
- Maintained 90%+ quality assurance scores, consistently ranking above performance benchmarks.
- Handled 50+ inbound/outbound calls daily, resolving account issues and reducing repeat inquiries.
- Reviewed participant statements and contribution data to ensure accuracy and compliance with IRS rules.
- Identified opportunities to improve plan usage and participant satisfaction.
- Remote
Loan Administrator / Loan Processor
PHH Mortgage
Mt. Laurel, NJ
01.2018 - 10.2021
- Processed mortgage loan applications by reviewing income, credit, documentation, and debt ratios.
- Guided applicants through eligibility questions and documentation requirements.
- Reduced delays by proactively identifying missing documents and communicating the next steps.
- Ensured all files meet federal, state, and lender compliance guidelines.
- Acted as a point of contact between borrowers, loan officers, and underwriting teams.
- Remote
Leasing Consultant / Leasing Lead
SDK Millbridge Gardens
Clementon, NJ
09.2017 - 08.2020
- Managed leasing activities including tours, applications, screening, and move-in coordination.
- Reviewed rental applications, verified information, and maintained accurate records.
- Handled follow-ups with prospects and residents, improving conversion rates and renewals.
- Monitored unit readiness and communicated maintenance needs to property management.
Loan Officer / Lending Support Specialist II
TD Bank (Contract Assignment) Contemporary Staffing
Mt. Laurel, NJ
12.2013 - 09.2017
- Reviewed financial statements, credit reports, and tax returns to support loan decisions.
- Assisted customers with questions about mortgage options, requirements, and next steps.
- Resolved escalated customer concerns professionally and efficiently.
- Ensured compliance with BSA, AML, OFAC, Patriot Act, CRA, and internal procedures.
- Supported loan officers and underwriters by preparing accurate documentation and reports.
Loan Processor
Barclay Funding
Marlton, NJ
01.2009 - 12.2013
- Processed refinance, purchase, and consolidation loan applications from start to submission.
- Communicated with borrowers regarding required documentation and available products.
- Ensured accurate and timely completion of all loan forms and submissions.
Education
Forensic Science Coursework
Camden County College
Certified Medical Assistant - undefined
CDM Institute
01.2011
High School Diploma - undefined
Lindenwold High School
01.2008
Skills
- Administrative & Office Skills: Data Entry (55–60 WPM)
- Documentation Processing
- Scheduling
- Multi-Line Phone Support
- Email Management
- Remote Tools & Systems
- Financial / Compliance: Loan Processing
- 401(k) Plan Support
- Contribution Verification
- Regulatory Accuracy
- Application Review
- Confidential Record Handling
- Customer Support: Issue Resolution
- High-Volume Call Handling
- Client Communication
- Service Coordination
- Technical Tools: Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Salesforce
- QuickBooks
- CRM Tools
- Digital Filing Systems
- Strengths: Organization
- Professionalism
- Reliability
- Detail-Focused
- Time Management
- Multi-Tasking
Timeline
401(k) Specialist
Ascensus Trust
10.2021 - 09.2025
Loan Administrator / Loan Processor
PHH Mortgage
01.2018 - 10.2021
Leasing Consultant / Leasing Lead
SDK Millbridge Gardens
09.2017 - 08.2020
Loan Officer / Lending Support Specialist II
TD Bank (Contract Assignment) Contemporary Staffing
12.2013 - 09.2017
Loan Processor
Barclay Funding
01.2009 - 12.2013
Forensic Science Coursework
Camden County College
Certified Medical Assistant - undefined
CDM Institute
High School Diploma - undefined
Lindenwold High School