Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Casey Sheaves

Lakewood,OH

Summary

Reliable food service employee with 6+ years of expertise in food preparation and customer support. Dedicated to enhancing guest experience through excellent teamwork, enthusiasm for cooking, and familiarity with chain restaurant procedures. Eager to transition out of current freelance digital artist role.

Overview

10
10
years of professional experience

Work History

Member Service Representative

YMCA
Lakewood, OH
06.2024 - 10.2024
  • Accepted food donations and stocked community refrigerator
  • Boosted join rates through facility tours and program promotions
  • Managed 700+ member profiles daily through Daxko CRM platform to ensure accurate records of interactions
  • Provided high quality customer service via phone and email
  • Enabled teammates to fulfil academic commitments by covering their shifts as needed
  • Ensured food safety by following strict cross-contamination procedures and labeling guidelines

Team Member

Edible Arrangements
Lakewood, OH
02.2023 - 05.2024
  • Hand-crafted visually appealing fruit, chocolate, and pastry arrangements
  • Maintained an exceptionally clean workspace through daily dishwashing, trash removal, and sanitization
  • Prepared arrangements and gift boxes for delivery to customers
  • Strictly adhered to safety guidelines while operating fruit slicing machines and handling knives

Retail Associate

Coco's Chalky Paints
Cleveland, OH
08.2021 - 01.2023
  • Arranged catering services for holiday parties and other events, ensuring quality of meals and baked goods delivered
  • Assisted customers by phone, answering questions about store hours and products available
  • Constructed displays for events and participated in event cleanup
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer
  • Increased customer retention through guided tours, introductions to owner, and painting demonstrations

Team Member & Dishwasher

Bruegger's Bagels
Cambridge, MA
10.2016 - 02.2018
  • Demonstrated flexibility by covering shifts during high school teammates' exams and vacations
  • Consistently maintained a clean, sanitary front of house and back of house
  • Crafted made-to-order sandwiches and salads
  • Learned regular customers' preferences and usual orders, which allowed for more efficient service
  • Organized inventory shelves for easy access, maintenance of stock levels, and adherence to the first in, first out policy
  • Performed opening and closing duties such as setting up displays, restocking items, and disposing of past-date items

Barista & Bookseller

Owl & Turtle Bookstore and Café
Camden, ME
03.2015 - 09.2016
  • Consistently upsold books, gifts, and locally sourced baked goods
  • Contributed to a welcoming atmosphere by conversing with customers and offering personalized merchandise recommendations
  • Cleaned, sanitized, and organized both bookstore and café sides of shop while adhering to food safety procedures
  • Crafted tea and coffee beverages under supervision of experienced baristas
  • Maintained calm demeanor during high-volume periods and special events
  • Represented independent business in small town, spreading the word about new stock and upcoming events

Education

High School Diploma -

Camden Hills Regional High School
Rockport, ME
05-2016

Skills

  • Active listening
  • Attention to detail
  • Cash handling
  • Cross-functional teamwork
  • Customer service
  • Food safety and preparation
  • Physically active work
  • POS operation

Languages

  • English, Native
  • Vietnamese, Novice
  • Spanish, Novice

References

References available upon request.

Timeline

Member Service Representative

YMCA
06.2024 - 10.2024

Team Member

Edible Arrangements
02.2023 - 05.2024

Retail Associate

Coco's Chalky Paints
08.2021 - 01.2023

Team Member & Dishwasher

Bruegger's Bagels
10.2016 - 02.2018

Barista & Bookseller

Owl & Turtle Bookstore and Café
03.2015 - 09.2016

High School Diploma -

Camden Hills Regional High School

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Casey Sheaves