Kathleen Sanchez
Corsicana
Summary
Dedicated Member Service Representative with a strong focus on customer relationship management and payment processing. Committed to enhancing customer satisfaction through effective communication and active listening. Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue, and building productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals.
Overview
4
4
years of professional experience
Work History
Member Service Representative
TTEC Services
Remote
10.2021 - 08.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information to enhance customer understanding and satisfaction.
- Utilized customer relationship management software to track interactions and support inquiries.
- Engaged in continuous learning about products to better assist customers effectively.
- Processed payments efficiently using advanced financial software systems.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA05-2019
Skills
- Payment Processing
- Customer Relationship Management
- Computer Knowledge
- Communication Skills
- Team Collaboration
- Active Listening
Languages
English
Professional
Spanish
Professional
Timeline
Member Service Representative
TTEC Services
10.2021 - 08.2025
High School Diploma -
Penn Foster Career School