Casey Simpson
Glen Burnie,MD
Summary
Proven leader with extensive experience at Summerwood Corporation, adept in shift leadership and customer service. Excelled in employee training, ensuring workplace safety, and enhancing team motivation. Demonstrated exceptional decision-making and problem-solving skills, significantly improving operational efficiency and guest satisfaction.
Overview
4
4
years of professional experience
Work History
Shift Lead
Summerwood Corporation
07.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Enforced food safety procedures
- Ensured hospitality was being met when serving customers and that employees were following core standards
- Maintained peaceful, safe and efficient work environment
Crew Member
Summerwood Corporation
04.2021 - 07.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Worked efficiently in fast paced busy environments
- Instructed and trained new employees to accurately and efficiently prepare orders
Education
Kenwood High School
Essex, MD06.2023
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Team motivation
- Workplace Safety
- Work Delegation
- Rules Enforcement
- Shift leadership
- Positive Attitude
- Cash Handling
- Problem-Solving
- Team Leadership
Timeline
Shift Lead
Summerwood Corporation
07.2023 - Current
Crew Member
Summerwood Corporation
04.2021 - 07.2023
Kenwood High School
Similar Profiles
Damon ButlerDamon Butler
Human-resources at Summerwood CorporationHuman-resources at Summerwood Corporation
Christopher GuddoChristopher Guddo
Team Member at Summerwood CorporationTeam Member at Summerwood Corporation
Glenn SimmsGlenn Simms
Shift Manager/Key Holder at Summerwood CorporationShift Manager/Key Holder at Summerwood Corporation