Casey Smith
Malakoff,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Lowe’s
Gun Barrel City, Tx
10.2019 - Current
- As a customer service associate, I handle cashier transactions as well as help in the process of setting up orders
- I assist with customer complaint settlements, Lowe’s Credit Card applications, payments, and returns as well as resolving/processing internet orders
- I conduct phone sales and help customers find the product they are looking for.
Customer Service Associate / Cashier
Lowe’s
McKinney, Tx
03.2017 - 05.2019
- During my time working at Lowe's, I have been a cashier and customer service associate
- I would handle transactions, set up orders, return items, make phone calls regarding business inquires, and solve the problems that may arise; ensuring the customer's satisfaction
- Additional responsibilities included help with stocking merchandise and help customers find what they were looking for.
Flow Team Member
Target
Allen, TX
11.2016 - 01.2017
- Unloaded freight upon the arrival of the trucks and checked to make sure every item was stocked in the correct location on each aisle
- Organize store merchandise in various locations such as bins, floors, shelves, and assigned areas according to product categories
- I would carry out these duties in a fast-paced retail environment, providing organized stocking methods
- Additional duties included breaking down the shipping materials and place all boxes and debris in the correct waste receptacles.
Education
Bachelor of Science - Psychology
LeTourneau University
Longview, TX05.2022
Collin County Community College
McKinney, TX2019
High School Diploma -
Home School
McKinney, TX2016
Skills
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- MS Office Proficiency
- Courteous with Strong Service Mindset
- Patient and Empathetic
- Customer Data Confidentiality
Volunteering
- For over 13 years I have attended a nonprofit Christian camp called, "Jesus Camp" established out of Oklahoma. In my time there I not only attended as a camper, but eventually grew to become a counselor. It has been a privilege to encourage, support, show love and positive direction to these underprivileged children
- I have started volunteering for Direction 61:3; a nonprofit organization that helps to relocate girls who have aged out of foster care. They help to home them as well as provide transportation and education.
Timeline
Customer Service Associate
Lowe’s
10.2019 - Current
Customer Service Associate / Cashier
Lowe’s
03.2017 - 05.2019
Flow Team Member
Target
11.2016 - 01.2017
Bachelor of Science - Psychology
LeTourneau University
Collin County Community College
High School Diploma -
Home School
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