Casey Soto
Fort Myers,FL
Summary
Coordinated server and management operations across various restaurants and environments, demonstrating a proven ability to improve dining experiences through suggestive selling and effective communication. Skilled in handling high-volume dining settings while ensuring full regulatory compliance and building positive customer relationships. Known for excellent, Upbeat, friendly customer service and proactive anticipation of client needs.
After thriving as a food server, mastering customer service, multitasking, and financial accuracy, I'm transitioning to banking to apply my skills in a dynamic, growth-oriented field focused on client satisfaction and financial expertise.
Overview
25
25
years of professional experience
Work History
Supervisor
Cheeburger Cheeburger Restaurants
02.2026 - Current
- Supervise daily operations to ensure efficient workflow and guest satisfaction.
- Inventory management for retail and liquor. Making sure to document waste and spill sheet.
- Making staff schedules and cutting staff when necessary.
- Monitored compliance with health regulations, maintained cleanliness of work areas and making sure everything is labeled and in order.
- Making sure our team knows to inform me as soon as an issue comes up. Address guest complaints promptly and elevating overall dining experience.
- Collaborating with management to implement promotional events and new menus.
Server
Wings And Rings
03.2021 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Greeting customers and answering phones.
- Served food and beverages promptly with focused attention to customer needs.
Server/Bartender
Wicked Wings
08.2016 - 03.2021
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
Office Manager
Edgewater Plumbing
01.2001 - 01.2020
- Oversaw office inventory activities by ordering, requisitions, stocking, and shipment receiving.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Processed payroll, managed accounts receivable and payable, handled phone inquiries, organized files, and coordinated calls and appointments.
Server/Management
Cheeburger Cheeburger Restaurants
04.2009 - 08.2016
- Supported new project initiatives by analyzing preliminary business needs and defining factors such as budget constraints, time management and resource planning.
- Utilized project management skills to meet event deadlines and complete requirements.
- Serving and greeting customers.
- Accurately reconciled server cash totals and shift reports, ensuring precise drawer balancing.
Server
Lighthouse Cafe
12.2003 - 03.2015
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Assistant Teacher
Montessori School Of Fort Myers
06.2001 - 12.2003
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Worked with teachers to design lesson plans and coordinate activities for classes.
Education
High School Diploma -
Estero High School
Estero, FL05-2001
Skills
- Customer Service
- Team member support
- Daily specials memorization
- Food inspection
- Take-out service
- Price memorization
- Server training
- Bill computation
- High volume dining
- Suggestive selling
Timeline
Supervisor
Cheeburger Cheeburger Restaurants
02.2026 - Current
Server
Wings And Rings
03.2021 - Current
Server/Bartender
Wicked Wings
08.2016 - 03.2021
Server/Management
Cheeburger Cheeburger Restaurants
04.2009 - 08.2016
Server
Lighthouse Cafe
12.2003 - 03.2015
Assistant Teacher
Montessori School Of Fort Myers
06.2001 - 12.2003
Office Manager
Edgewater Plumbing
01.2001 - 01.2020
High School Diploma -
Estero High School