Casey Sowa
San Luis Obispo,CA
Summary
I am a motivated student ready to embrace new experiences. I excel at multitasking in fast-paced environments and am eager to bring my skills to support any team, regardless of the atmosphere or job. I have strong experience in dining and hospitality, but I also love working with others in any team-based environment. I am flexible with shifts around my school schedule (mornings and evenings) during weekdays, and can work every other weekend during all required shift hours. I am looking for 2-3 shifts per week.
Overview
2
2
years of professional experience
Work History
Server Assistant
Pelican Hill Resort
Newport Beach, CA
03.2023 - 10.2023
- Acquired comprehensive knowledge/experience of five star hospitality standards at one of California's most renown resort hotels.
- Welcomed and oriented guests, acquainting them with the menu and taking on the role as the assistant server for the table.
- Opened greets with bottled water service for the tables. Took opening drink orders as well as the beginning appetizers.
- Took on the responsibility of being the servers right hand man, handling customer orders and special requests, efficiently delivering food and clearing tables.
- Organized menus, tableware, and silverware at each table prior to seating guests.
- Assisted in training new server assistants on job responsibilities and procedures.
- Frequently interacted with several departments to do off-hand tasks/sidework for managers and resort needs.
- Gained an incredible foundation to hospitality at the highest level in not only restaurants but resort-wide operations.
Lead Service Partner/Service Partner
Islands Restaurants
Mission Viejo, CA
03.2022 - 11.2022
- Assisted servers to optimize guest dining experience.
- Assisted hosts/hostesses by answering phones about walk-ins and takeout orders.
- Prepared all takeout orders and routinely took online orders over the phone.
- Supported serving staff in delivering accurate and well-presented food orders.
- Routinely in charge of running food line which consisted of prepping all entrees/appetizers and sending them off to each table.
- Prepared checks to itemize and total meal costs and sales taxes.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Ran alcoholic drinks, soft drinks, made and served both desserts and select appetizers.
- Trained and provided mentorship to new kitchen team members.
Lead Host/Host/Restaurant Busser
Islands Restaurants
Mission Viejo, CA
09.2021 - 03.2022
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Greeted customers to seat patrons at tables according to availability and customer preferences.
- Removed dishes and glasses from tables or counters to take to kitchen for cleaning.
- Cleared, cleaned and sanitized booth and chair cushions and tables.
- Memorized dining room floor plans and understood seat number system.
- Swept, mopped and removed debris from dining room floors.
- Served water, coffee and soft drinks and offered refills to promote excellent customer service.
- Trained and provided mentorship to new kitchen team members.
Education
Bachelor of Arts - Economics
Cal Poly SLO
San Luis Obispo, CA06-2026
Associate of Arts - Economics
Saddleback College
Mission Viejo05-2024
High School Diploma -
Capistrano Valley High School
Mission Viejo, CA06.2021
Skills
- Guest Hospitality
- Greeting and Order Taking
- Dish Preparation
- Menu Memorization
- Seating Assignment Preparation
- Dining Service
- Food/Drink Running
- Table Bussing
- Training
- Communication and Teamwork
Additional Information
- Currently going to Cal Poly SLO, my school schedule has me busy Mon-Fri from 12-3:30PM for the Fall Quarter. Weekend availability is every other weekend, but everything else is open timing wise.
References
References available upon request.
Timeline
Server Assistant
Pelican Hill Resort
03.2023 - 10.2023
Lead Service Partner/Service Partner
Islands Restaurants
03.2022 - 11.2022
Lead Host/Host/Restaurant Busser
Islands Restaurants
09.2021 - 03.2022
Bachelor of Arts - Economics
Cal Poly SLO
Associate of Arts - Economics
Saddleback College
High School Diploma -
Capistrano Valley High School
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