Casey Stanley
Archdale,NC
Summary
Developed strong organizational and multitasking skills in fast-paced office environment, seeking to transition into new field. Demonstrated ability to manage administrative tasks and provide excellent support to team members. Committed to leveraging transferrable skills to make positive impact in new role.
Overview
3
3
years of professional experience
Work History
Clerical Floater
Eagle Physicians
Greensboro, NC
07.2024 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Unit Secretary
Bethany Medical Center
High Point, North Carolina
07.2023 - 07.2024
- Greeted visitors and patients in a courteous and friendly manner.
- Checked out patients upon completion of their visit.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
Front Desk Receptionist
Bethany Medical Center
High Point, North Carolina
06.2022 - 07.2023
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Responded to customer inquiries via phone, email, and in person.
- Assisted with scheduling appointments for clients and visitors.
Phone Scheduler
Bethany Medical Center
High Point, North Carolina
11.2021 - 06.2022
- Scheduled and confirmed appointments.
- Updated customer contact information in database ensuring accuracy at all times.
- Answered incoming calls in a professional and courteous manner, providing excellent customer service.
- Handled multiple lines simultaneously while routing calls efficiently to the appropriate departments or individuals within the company.
Education
High School Diploma -
Trinity High School
Trinity, NC06-2018
Skills
- HIPAA Compliance Understanding
- Strong Organization
- Customer Service
- Verbal and written communication
- Office administration
Timeline
Clerical Floater
Eagle Physicians
07.2024 - Current
Unit Secretary
Bethany Medical Center
07.2023 - 07.2024
Front Desk Receptionist
Bethany Medical Center
06.2022 - 07.2023
Phone Scheduler
Bethany Medical Center
11.2021 - 06.2022
High School Diploma -
Trinity High School