Casey Stork
Biloxi,MS
Summary
Reliable and efficient professional with experience in customer support roles. Proven ability to enhance guest experiences through effective communication and organization. Committed to maintaining high standards of service and punctuality.
Overview
3
3
years of professional experience
Work History
Valet
Mandal Chrysler Dodge Jeep Ram
11.2025 - 01.2026
- Parked and retrieved vehicles efficiently while ensuring customer satisfaction.
- Conducted thorough vehicle inspections to maintain quality standards.
- Assisted customers with inquiries, enhancing overall service experience.
- Managed keys and vehicle documentation accurately to prevent loss or misplacement.
Host
Saltgrass Steakhouse
03.2025 - 10.2025
- Greeted and seated guests, ensuring smooth flow of dining area.
- Managed reservations and waitlists using restaurant management software.
- Provided menu information and recommendations to enhance guest experience.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Supported team during peak hours by efficiently coordinating seating arrangements.
- Collaborated with servers to ensure timely service of food and beverages.
Host
Chili's Bar and Grill
06.2024 - 02.2025
- Handled customer inquiries and resolved issues effectively to maintain satisfaction.
- Adapted quickly to changing situations, demonstrating flexibility in high-pressure environments.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Host
Red Lobster
10.2022 - 05.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Education
High School Diploma -
Vancleave High School
Vancleave, MS01-2022
Skills
- Customer service and support
- Customer communication
- Efficient work ethic
- Patience and composure
- Reliability and punctuality
- Strong communication skills
- Professional appearance
- Ability to follow directions
- Guest assistance
Timeline
Valet
Mandal Chrysler Dodge Jeep Ram
11.2025 - 01.2026
Host
Saltgrass Steakhouse
03.2025 - 10.2025
Host
Chili's Bar and Grill
06.2024 - 02.2025
Host
Red Lobster
10.2022 - 05.2024
High School Diploma -
Vancleave High School