Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey Strait

Jackson,MI

Summary

Dynamic Account Manager with a proven track record at Lj Ross Associates, excelling in customer satisfaction and relationship building. Skilled in negotiating and resolving high-stress situations, leading to successful debt recovery and enhanced client loyalty. Expertise in account management and teamwork, consistently achieving targets through effective collaboration and client-focused strategies.

Overview

7
7
years of professional experience

Work History

Account Manager

Lj Ross Associates
Jackson, MI
08.2019 - Current
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Counseled debtors on payment options and arranged installment agreements.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Customer Service Representative

Alorica
Jackson, MI
09.2017 - 07.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.

Education

High School Diploma -

Napoleon High School
Napoleon, MI
06.2001

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Customer Satisfaction
  • Relationship Building

Timeline

Account Manager

Lj Ross Associates
08.2019 - Current

Customer Service Representative

Alorica
09.2017 - 07.2019

High School Diploma -

Napoleon High School
Casey Strait