Casey Suglia
Operations Management
Hillsboro,OR
Summary
Dynamic operations leader with a track record of enhancing quality assurance and operational efficiency. Known for driving continuous improvement initiatives that decreased labor costs while simultaneously increasing employee satisfaction and site-safety performance.
Overview
8
8
years of professional experience
Work History
Operations Manager
Amazon
Fairview, OR
08.2025 - 02.2026
- Ownership of roughly outbound shipping of roughly 40k packages per shift, including an average of 5k Sub-Same-Day delivery packages.
- Oversight of two Area Managers and 7 Process Assistants each shift.
- Averaged 99.74% on-time shipments of packages
- Wrote an A3 plan for associate safety that reduced recordable injuries from an average of 12/month to 3/month.
- Won the personal, nation-wide AMZL competition for promoting knowledge of MSDs among site associates.
- Created and executed plan that physically modified existing conveyance to reduce slip hazards and improve on-time departure percentage.
- Established site's first and only employee-led affinity group.
- Converted existing site-specific associate reward process to the Amazon-standard digital system.
- Promoted associate cross-training through custom-made lanyards.
- Issued 98 written quality-defect feedbacks to associates that broke standard work practices.
- Led site to lead the PNW region in same-day shipping quality twice in a two month period.
- Continued the expansion of self-created Blood Drives @ Amazon group, reaching 98 sites in total, across 3 business lines.
Operations Manager
Amazon
Miami, FL
06.2024 - 07.2025
- Managed the Outbound shipping of the current global world record for any company of 1,040,00 items in a 24-hour period.
- Averaged an Employee Job Satisfaction 10.8% above site benchmark.
- Averaged a Leadership opportunity of 3.25%
- Averaged a DEI score 6.5% about site benchmark.
- Decreased labor costs by 10% through continuous improvement practices.
- Conducted 53 interviews for salaried members of Amazon management.
- Created the first and only centralized space for the promotion and reporting of blood drives across 3 Amazon business lines, nationwide.
Area Manager
Amazon
Miami, FL
07.2021 - 06.2024
- Contributed as one of eight Area Managers that led MIA1 to be ranked in top 4 of all Amazon Fulfillment Center outbound shipping departments, globally.
- Planned and was responsible for a conveyance system that operated at 95.6% First Pass Yield during a 24-hour period of time that shift shipped 1,000,800 items.
- Acted as sole-leader of outbound shipping for 3 months when supervisor and co-manager were both on leave.
- During tenure, averaged an associate-reported leadership score of 95%.
- Was recognized across entire Southeast Region for leading MIA1 to a 94% Safety Leadership score, through a personal 97% score.
- Improved Job Satisfaction scores from 62% to 85% within the Outbound Shipping department.
- Improved Job Stress scores from 50% to 72% within the Outbound Shipping Department.
University Store Manager
Follett Higher Education Group
Lake Wales, FL
07.2018 - 07.2021
- Pioneered textbook rental program during the first years of the university’s contract with Follett.
- Responsible for sourcing all course materials in a fashion that balances cost savings with timeliness.
- Responsible for planning and executing all aspects of business cycle, including all AR activities.
- Responsible for managing a $1 million combined inventory of textbooks and university merchandise .
- Responsible for recruiting, I-9 collection, hiring, training and scheduling of all hourly associates.
- Responsible for maintaining a positive relationship between Follett and all local university staff, faculty and administration.
Education
MBA - Global Business Management
Warner University
Lake Wales, FL05.2021
Bachelor of Science - Natural Resources Management
University of Massachusetts, Amherst
Amherst, MA05.2009
Skills
- Analytical problem-solving
- Team leadership
- Operations management
- Quality assurance
Timeline
Operations Manager
Amazon
08.2025 - 02.2026
Operations Manager
Amazon
06.2024 - 07.2025
Area Manager
Amazon
07.2021 - 06.2024
University Store Manager
Follett Higher Education Group
07.2018 - 07.2021
MBA - Global Business Management
Warner University
Bachelor of Science - Natural Resources Management
University of Massachusetts, Amherst