Casey Sutton
Mesa,AZ
Summary
Experienced Installation Manager with a proven track record of improving team efficiency and ensuring high levels of customer satisfaction at West Shore Home. Adept at leading complex installation projects, enhancing operational processes, and fostering a positive and productive team environment. Demonstrates strong communication skills and a commitment to safety and quality standards.
Overview
11
11
years of professional experience
Work History
Installation Manager
West Shore Home
Phoenix, AZ
03.2024 - Current
- Led a team of installers to complete installations within tight deadlines, focusing on efficiency and quality.
- Selecting and inducting team players to join an efficient team.
- Collaborated with cross-functional teams to meet project targets, and ensure customer satisfaction.
- Developed and implemented training programs for new team members, enhancing team capabilities and performance.
- Managed site safety protocols, ensuring a safe working environment for all team members.
Installer
West Shore Home
Chattanooga, TN
01.2022 - 04.2024
- Provided help to lead installers during installation
- Learning the company's process
- Cleaning job sites/setting up for each set of process
Solo Installer
West Shore Home
Chattanooga, TN
04.2023 - 03.2024
- Implementing a process strong enough to complete one-day installs in a timely manner.
Lead Installer
West Shore Home
Chattanooga, TN
04.2022 - 04.2023
- Implementing processes and SOPs to complete a 1-day install with quality.
- Providing a great employee experience by completing my tasks and overcoming other obstacles found during the installation process.
- Assisting installers with their growth by teaching and training in the process.
- Using customer service skills to connect with customers and sometimes handle escalated situations.
Production Worker
International Paper
Cleveland, TN
02.2021 - 01.2022
- Utilizing computer skills and common sense to meet goals, run great product, and troubleshoot as needed
Infantryman
Army National Guard
Dalton, GA
01.2014 - 01.2022
- Shooting, moving, and communicating efficiently in a team environment to always complete our objective
Laborer
Randy Stevens Masonry
Rossville, GA
03.2019 - 09.2019
- Assisting Masons with all materials and tools they need to efficiently lay brick, rock, and block
- Cleaning job site daily
Helper/Apprentice
YOUNG ELECTRIC
Chattanooga, TN
02.2018 - 10.2018
- Assisting journeyman on commercial jobs, running conduit, pulling wire, placing electrical outlets
Corrections Officer II
Walker State Prison
Rock Spring, GA
12.2015 - 10.2017
- Utilizing SOP and communication to maintain a safe environment
Education
High school diploma -
Ridgeland High School
Skills
- Project Management
- Team leadership
- Problem solving
- Process Improvement
- Safety compliance
- Military
- Load and unload
- Cleaning
- Driving
- Heavy lifting
- Masonry
- Forklift
- Electrical experience
- Basic fixture plumbing
- Customer service
- Task delegation
- Scheduling coordination
- Workload prioritization
- Field operations
- Installation planning
- Health and safety
- Vendor relations
- Crew management
- Deadline management
- Site supervision
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Installation Manager
West Shore Home
03.2024 - Current
Solo Installer
West Shore Home
04.2023 - 03.2024
Lead Installer
West Shore Home
04.2022 - 04.2023
Installer
West Shore Home
01.2022 - 04.2024
Production Worker
International Paper
02.2021 - 01.2022
Laborer
Randy Stevens Masonry
03.2019 - 09.2019
Helper/Apprentice
YOUNG ELECTRIC
02.2018 - 10.2018
Corrections Officer II
Walker State Prison
12.2015 - 10.2017
Infantryman
Army National Guard
01.2014 - 01.2022
High school diploma -
Ridgeland High School
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