CASEY THOMPSON
Kutztown
Summary
Dynamic and dedicated professional with extensive experience at Kutztown Tavern, excelling in customer service and conflict resolution. Proven ability to enhance guest experiences through effective multitasking and leadership. Skilled in reservation management and employee training, consistently ensuring a welcoming atmosphere and efficient operations.
Overview
10
10
years of professional experience
Work History
Server
Kutztown Tavern
01.2024 - Current
- Provide customers with a pleasant restaurant experience and fantastic customer service
- Plate food trays and carry them out to tables
- Requires good multitasking and time-management skills to keep tables happy
Hostess
Kutztown Tavern
01.2021 - 01.2024
- Greet customers and walk them to their tables
- Answer phone calls, take reservations, and take to-go orders
- Buss tables and wipe down booths
Dining Services
Ann’s Choice Senior Living Community
01.2015 - 01.2022
- Take orders and assist residents with carrying items
- Run food and prep food for residents
- Take orders and ring residents out
- Assist in training new employees
- Buss tables and clean restaurant
Education
High School Diploma -
William Tennent High School
Warminster, PA01.2019
Some College (No Degree) - Special Education
Kutztown University of Pennsylvania
Kutztown, PASkills
- Microsoft Word and PowerPoint
- Customer service
- Problem solving
- Leadership
- Communication
- Patience
- Teamwork
- Multitasking
- Conflict resolution
- Time management
- Cash handling
- Reservation management
- Employee training
- Food running
- Table bussing
- Guest seating
Timeline
Server
Kutztown Tavern
01.2024 - Current
Hostess
Kutztown Tavern
01.2021 - 01.2024
Dining Services
Ann’s Choice Senior Living Community
01.2015 - 01.2022
High School Diploma -
William Tennent High School
Some College (No Degree) - Special Education
Kutztown University of Pennsylvania
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