Casey Walker
Newport News,VA
Overview
1
1
year of professional experience
1
1
Certification
Work History
Patient Access Representative
Riverside Regional Medical Center
Newport News, VA
01.2024 - Current
- Obtains or validates patient information and registers patients into the software system, while providing a high level of customer service.
- Ensures all necessary demographic and financial data are obtained and documented into the system.
- Maintains patient safety through the correct patient identification practices. Maintains strict confidentiality in all matters relating to patient PHI.
- Works daily reports and account work queues to ensure the integrity of the registration data.
- Handles patient inquires related to registration.
- Calculates payment information, accepts funds and credit accounts accordingly for Time of Service collections.
- Ensures EMTALA rules and regulations are strictly adhered to when registering patients through the ED and Obstetrics.
- Completes forms and collects documents as needed based on the registration type.
Education
Associate of Applied Science - Nursing
Riverside College of Health Sciences
Newport News, VA05-2025
High School Diploma -
Grafton High School
Yorktown, VA06-2020
Skills
- Patient check-in
- Patient identity verification
- Registration management
- Financial procedures adherence
- Resource allocation
- Team collaboration
- Friendly and outgoing
- Customer service
- HIPAA compliance
- Flexible schedule
- Policy understanding
- Verbal and written communication
- Medical terminology
- Strong empathy
- Patient education
- Fee collection
Certification
- CPR
Timeline
Patient Access Representative
Riverside Regional Medical Center
01.2024 - Current
- CPR
Associate of Applied Science - Nursing
Riverside College of Health Sciences
High School Diploma -
Grafton High School
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